Pactiv Puzzle
Diamond Pet Details
Canara Conundrums
Strategic Enablement Squad
Customer Success Challenges
100

This Illinois site makes plastic cups and is TwinThread's focus point.

What is Bridge View?

100

This food brand’s plant started TwinThread work around June last year.

What is Diamond Pet?

100

Canera monitors nearly this many batteries globally.

What is one million?

100

Marc emphasized combining insights from these 'miles' of the customer journey.

What are first and last mile?

100

This metric reflects how well a customer is doing.

What is a health score?

200

This issue caused dropped and smashed cups at Pactive.

What is chaotic scheduling?

200

The Rushville plant is being considered for this phase.

What is the next phase?

200

This platform feature Canera wants to link with NetSuite.

What are alerts or tickets?

200

The goal is to reduce this customer metric to under 800 days.

What is time to expansion?

200

The team is cautious about requests to track this many parameters.

What is 700?

300

Gavin described this robot that stacks cups.

What is a TPA robot?

300

This person owns the company and supports full automation.

Who is Mark Chanel?

300

This is the language used to sync Canera's old system with TwinThread.

What is C#?

300

Customers are scored into these many tiers.

What are three?

300

This is considered before advanced analytics in most projects.

What is stabilization?

400

This is needed before predictive capabilities can be applied at Pactive.

What is stable operations?

400

This person at Diamond Pet believes in closed-loop dryer control.

Who is Bob Glasby?

400

Ellie’s team mainly focuses on this activity with TwinThread.

What is monitoring?

400

Marc emphasized transitioning from CS to this more impactful term.

What is strategic enablement?

400

Operators' short attention spans were likened to this issue.

What is information overload?

500

This operator has deep plant experience and is recommended as VOC.

Who is Noel?

500

These two nutrients are future use cases after dryer control.

What are protein and fat?

500

Canera’s old system visualizes data in this way.

What is all raw data over time?

500

This internal tool helps summarize meetings and generate whitepapers.

What is Gemini?

500

The Extra Tech partnership was challenged due to this pet food company.

What is Horizon Pet Food?

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