HALLBROOK EXPECTATIONS
The permanent location of employee parking.
What is the North Parking Lot?
To whom you should report any accidents or injuries.
Who is management and/or HR?
Staff should take breaks and enjoy employee meal here.
What is the Staff Lounge?
Section of the Loyalty Curve where members needs are met, expectations are met, and problems are resolved.
What is Satisfied?
The name of the system we use for communication, time keeping, and employee information.
What is Paylocity?
The dates Hallbrook staff are generally paid.
What is the 5th and 20th of each month?
The location you should head to if there is an uncontainable fire.
Where is the parking lot or golf course?
The name of Hallbrook's Swim & Dive Team.
Who are the Hurricanes?
3 ways to Acknowledge a member.
What is make eye contact, provide a warm greeting, be the first to interact, and use the member's name and/or formalities?
Day, Time, & Location that Employee Golf Starts.
What is Mondays at 1pm off the 1st Tee?
The way you should correct any timecard issues in Paylocity.
What is a timecard correction?
What to do if you have a fever.
What is stay home for 24 hours and contact management?
The location of Golf Course Maintenance (GCM).
What is north of the Clubhouse past the 13th green?
An example of an empathy statement for a member who is annoyed that they can’t swim in the pool because of bad weather.
What is "it's annoying when plans fall through due to weather."? (I would take any appropriate empathy statement)
The general employee pro-shop discount.
What is wholesale plus 10%?
The place cell phones should be stored while working.
What is out of sight from members?
What you should not do if observing suspicious activity.
What is confront the individual/situation?
The number of Hallbrook Racquet Courts.
What is 12? (7 tennis courts and 5 designated pickleball courts)
3 ways to Make it Memorable for members.
What is compliment the member, show appreciation, personalize the conversation, empathize, follow up, and exceed expectations?
The amount of the employee referral bonus for those hired in March.
What is $200 per employee hired?
Sunglasses are only permitted here.
What is outside?
The three tornado shelters on Club property.
What is the lower-level hallway/laundry room in Clubhouse, drop off care or management offices in Recreation, and break room/office building at GCM?
The 3 designated Hallbrook Event Spaces.
What are the Fazio Reserve, Overlook, and Overlook Lounge?
The 4 steps to Managing Complaints.
What is 1. Listen without interrupting, paraphrase/empathize; 2. Describe relevant policy/procedure/rationale; 3. Offer alternatives; 4. Report complaint to management?
The month that performance reviews generally occur.
When is January?