DEPOSITS
What do I do if a housing payment is received but not posted in L&R in the correct month?
Record the next month - in a separate batch
When are ACH invoices processed?
As soon as they are received
ALWAYS PRIOR TO MONTH END
What is the first step to do if an invoice has a prior balance?
Research in RealPage Accounting to see if the prior balance has been processed
Where do I enter the service period in VIC?
The description and memo fields
If I receive multiple direct deposits, can I post in one batch?
No, they must be recorded in separate batches
Who sets up invoices to be paid ACH?
Site Team
When submitting a utility invoice, what amount am I using?
The current amount plus any interest, finance charges or late fees
Name 2 of the 4 view defaults in VIC
Review
Approval in Progress
Posted Invoices
Deleted invoices
Name 2 items that should be listed on the month end cash receipts spreadsheet?
Manual deposits
Payments/Checks mailed to the bank
GL and description of deposit, if Misc Income
What should be added to the invoice number in VIC for an ACH invoice?
The letters ACH after the invoice number
What do I do if a prior balance invoice is not in RealPage Accounting?
Call the vendor and request a copy of the invoice
What do I do if an invoice is submitted twice to VIC?
Review to confirm it's a duplicate and then delete
If I am unsure that my housing deposit was received, what should I do?
Reach out to the agency and request verification
How can I be sure I have processed all of my ACH invoices for the month?
Utilize the Bill Tracker Form
Name one way to research a prior balance
Review posted invoices in RealPage Accounting
Review GL
Call the vendor
How do I submit invoices to VIC?
Email only to your site's unique assigned email address