AOHT
What is a person called who deals with memberships?
A membership specialist
What is passing the buck
it means to blame the issue on someone else
What are the seven deadly sins of customer service
Deadly Sin #1: Leaving a customer hanging
Deadly Sin #2: Argue with a customer
Deadly Sin #3: Look unprofessional
Deadly Sin #4: Giving incorrect or conflicting information
Deadly Sin #5: Argue with a co-worker in front of customer
Deadly Sin #6: Imply that a customer's needs are unimportant
Deadly Sin #7 – pass the buck
How many pounds of candy corn are produced each year?
A whopping 35 million pounds of candy corn is made every year—amounting to about 9 billion pieces.
What is Des Moines, Iowa's pre-Halloween festivity called?
In Des Moines, the night before Halloween is called Beggar's Night, in which kids go door-to-door telling jokes, reciting poems or dancing in exchange for sweets.
What is level two hospitality class called?
Travel and Tourism Mangement
The rule is attitude isn’t enough. You also need the right skills to guarantee good service.
What is the NAF hospitality academy called
AOHT (academy of hospitality and tourism)
What are blue buckets used to symbolize?
Why do some people wear clothes inside out on Halloween?
Some superstitions state that if you wear your clothes inside out and walk backward on Halloween, you'll see a witch at midnight.
What are the three spots on the plogs module?
Traditionist, innvator, Most Traveler
What is customer moviation
This explains why people choose to buy certain products or services, or why people choose to buy from a specific company.
How can a company listen to customers on social media?
You can listen to the conversation about your business.
People are "talking" on social media!
What is being said about your business?
Look for hashtags, company mentions, and common search terms.
What vegetable is part of a tradition on the night before Halloween?
Cabbage is often used in pranks on Mischief Night, sometimes referred to as Cabbage Night. People would sometimes leave stinky, rotten cabbage near neighbors' doors.
Where was the first city-wide Halloween celebration in the United States?
Anoka, Minnesota.
What are the three rules of customer service
The rule of first impression, the rule of skills and service and the platium rule
What are the steps on the Pearce’s Leisure Ladder
Fulfillment
Self Esteem
Relationships
Stimulation
Relaxation/bodily needs
What is the four phases of service
Greeting, pre service, service and post service
Only one holiday surpasses Halloween in annual consumer sales. What is it?
Christmas
What was used before pumpkins to make jack o'lanterns?
The Irish, who started the tradition, first used potatoes and turnips for jack o'lanterns before finding that pumpkins were actually much easier to carve. In England, large beets were sometimes used.
What is the platuim rule
it means to treat others the way they wanted to be treated
What is CRM (customer relationship management)?
Customer relationship management asks every employee is asked to work together to increase customer loyalty, which makes the company more successful.
What happens in the greeting phase?
In this phase, customers are welcomed to a place of business. Most hospitality businesses need to provide information or guidance to their customers as soon as they arrive, so they make the greeting part of that process.
What was candy corn originally called?
Chicken Feed
Who sang the original "Monster Mash?"
Bobby Pickett.