Packages
These are the residences in which we forward packages to.
What is Centennial Towers, Nagel Hall, Nelson Hall, Apartments, DFRV, and JMac?
This is the first thing we check for when preparing to put Letter Mail in Residents mailboxes.
What is checking that the resident is in-room?
This is what we say to residents when they are issued a lockout key.
What is "Please bring the lockout key back within 15 minutes"?
If someone turns in a found item to the desk, this is the next step we take.
What is log it on the lost and found log?
The DA working the desk has reached the end of their shift. It is 5 minutes past when the next DA working is supposed to be there. The DA has not been able to get in contact with the next person working the desk. This is the next step the DA should take.
What is offering the shift up to someone in the chat and notifying AOC or Abbie (depending on day/time)?
When a package carrier delivers packages, we must remember to do this task.
What is give the carrier any RTS'd packages, Outgoing mail, or mail bins?
This is something we NEVER do for residents. It is also Illegal.
What is physically hand residents their letter mail?
This is where we make sure to log the issuance and return of lockout keys?
If someone is looking for a specific item and would like to report it lost, we can take a description of the item and student information and then do this.
What is log it in the lost and found? Make sure to indicate "IF FOUND"
A resident walks up to the front desk and informs the DA working that they are checking out of the building and need to drop off the keys. The DA should direct the resident to this place.
What is the express checkout box?
This is what we do when there is a lost package.
What is collect important information about the package and pass the information on to Kiera?
This is the qualification a piece of letter mail must have in order for it to be Forwarded or Returned to Sender.
What is first-class postage?
This is what we do when we notice a lockout key is missing or no longer works.
What is tell Abbie (the RD) and Kiera (the CA)?
If you issue something from the lost and found, you must first confirm any identifiable descriptors before handing over the lost item, then do not forget to do this thing.
What is update the lost and found log?
A DA is working the desk, a friend of the DA is walking by and decides to stop and chat for a little while. The conversation goes on, and a resident walks up to the desk. This is what the DA is obligated to do.
What is interrupt the conversation to attend to the resident?
When there is no barcode on the package we must do this.
What is use a barcode label or type in any identifying numbers and describe package in the comments?
If it says this phrase on the letter, regardless of who the letter is addressed to, you must put the piece of letter mail in the correct mailbox.
What is "Or Current Resident"?
If you notice a resident is consistently asking for a lockout key, you should take this course of action.
What is ask them if they lost their key?
This is the desk task where you make sure the log is up to date with the items in the lost and found.
What is audit the lost and found log?
A student comes up to the front desk and informs the DA working that a washer in the laundry room has stopped working, this is the action the DA should take.
What is put in a work order with the link provided on the washer? (NOT the DU work order forum).
This is the order in which we organize packages.
What is alphabetical order?
If a piece of letter mail that is not first-class belongs to someone who is no longer active in StarRez, lives in a Fraternity or Sorority, shows up as "application," or cannot be found in the system, we must do this.
What is cross out the information on the piece letter mail and throw it away?
If a resident does not have their mail key and would like to check their mail, you can do this.
What is issue a temporary mail key?
These are items that must be turned into campus safety upon receival.
What is wallets, phones, contraband Items, prescription and non-prescription medicine, and phones?
A student comes up to the front desk, and informs the DA working that their fire alarm is going off, this is the action that the DA should take.
What is call facilities or put in a work order?