1-2-3
A-B-C
Send Less - Get Less
Put me in Coach!
COTA
100
Before you send an email ask yourself how many questions...
What are 3 questions?
100
In Hamster Revolution, A-B-C stands for...
What are: * Action Summary * Background * Close
100
Follow these rules and you'll have a smaller...
What is an inbox?
100
How often should these tools be used?
What is everyday?
100
People may use the COTA tool to...
What is organize their files?
200
This is the 1st question you should ask yourself.
What is Needed? * Timely * Relevant * Needed
200
A-B-C format is intended for what type of recipient?
Who are internal employees?
200
4/1/10 stamps this day!
What is when we'll have a 20% reduction in email?
200
When using these tools it's important to not take it personally when someone comments on your emails, so be sure to thank anyone who does this...
What is gives coaching/feedback?
200
True or False: the C in Clients has to be used for external clients.
What is False?
300
This is the 2nd question you should ask yourself.
What is Appropriate? * Compliant * Professional * Inoffensive
300
Strengthening and sculpting are good for what areas of an email?
What are subject and body?
300
I do this every 30-60 minutes.
What is check my email?
300
This type of list can be helpful to identify who sends you the most email.
What is a Top 10 list?
300
When there's a file that is tied to multiple folders use this COTA rule to decide where to file it.
What is the rule of hierarchy?
400
* Reply to all * Dist Lists, cc * Best Channel are all related to this question.
What is Targeted?
400
This could be an example of the opposite of "digging up" in an email reply.
What is (any one or combination): * Sounds good * I'm in * I'm all over it
400
After 4+ emails (in a string) I need to use this technological device instead of email.
What is a phone?
400
To properly coach a team member, when do you want to catch them emailing something?
What is when they're emailing something right?
400
The acronym COTA stands for...
What is: * Clients * Output * Teams * Admin
500
List 3 of the 5 types of emails using the 1-2-3 tool will help eliminate.
What are (any 3 of the 5): * FYI - light email (not needed for some time) * Trivial Thank-yous * Redundant emails * Incomplete emails (from PDA, missing info, etc) * Email containing searchable info (i.e. directions)
500
List three things to avoid in the body of an email.
What are (any three): * ALL CAPS * not using any caps * Text messaging abbreviations * Emoticons * Overuse of acronyms * Not using spellcheck
500
Harold used these tools to save time. How much time did he save? (be specific)
What is: *days - 15
500
List the 3 aspects/cycles of Hamster coaching.
What are: 1. Accept coaching 2. Coach self 3. Coach others
500
True or False: It is mandatory to reorganize all your files to match the COTA filing system.
What is False. While we feel these filing techniques are handy and can help keep you organized, it is not mandatory to reorganize yourself to this filing system. As long as you can efficiently find information, your filing system is fine.
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