Card Services
When do we log our interaction in prism for Debit/Credit Cards?
What is anytime we block and reissue a card.
What is the minimum requirement to open a CD?
What is $1,000.
What is $1,000.
20 is the RP Code for what product?
What is Your Way Checking with a card.
How much is a stop payment on an Official Check?
What is $25.00.
These are the three reasons you might select: lost, restricted (canceled or damaged), and stolen (fraud).
What are the options for blocking a debit card.
Does Hanscom Federal Credit Union offer Student Loans?
What is No, we do not.
To ensure same-processing, domestic wires must be submitted by 3:00 pm, and international wires by this earlier time.
What is 2:30 PM.
These are the two credit card options offered, one known for its straightforward low rates and the other premium and benefits.
What are the Platinum and World Card.
How often can a member apply for a skip pay?
What is once every 12 months.
Do we need to reissue a card if it hasn't been activated for more than 6 months?
What is Yes.
What is the goal for NEW Financial Coaching members per quarter?
What is 8 NEW Financial Coaching per quarter.
Do we need a marriage license or divorce decree to change a name?
What is No, the member is required to provide their updated government approved ID. (Drivers License, Passport, and their updated SS Card)
You can avoid the monthly fee on a Premier Checking account by maintaining an average daily checking balance of $2,000 or this combined amount in deposits and outstanding loans?
What is $ 6,000.
These are the types of loans eligible for a skip payment, offering members temporary financial relief.
What are Mass Save, Personal, and Auto Loans.
This is the procedure, starting by clicking the "Golden Ticket", going to the access tab, selecting the correct option under card status (with all the boxes checked) and then hitting update.
What is the procedure for blocking a debit card/credit card.
Can a beneficiary be added to a CD?
What is Yes, the titling of the membership must be updated to ITF.
Can a member deposit a tax refund check payable to a husband and wife if only one person is ownership on the account?
What is No, tax refunds checks must be deposited into an account that bears the same names of the payees.
This automatic savings service that rounds debit card transactions up to the nearest dollar and transfers the change to a savings account every night.
What is Do More with Your Change.
Are youths able to open a Premier Money Market account?
What is No, they will not have the ability to open a Money Market.
Are members allowed to send their new card to an alternative address?
What is No, if member needs their card sent elsewhere, they need to update their address on file. However, can be sent to the Branch.
These core areas Savings, Credit, Cash Flow, Retirement, Insurance, and Borrowing make up this foundational framework?
What are the Six Pillars of Financial Coaching.
The Legal Owner wants to add another person to the account of a decreased member, can that be done?
What is NO, there can be NO changes made to the ownership of any accounts once the primary owner has died.
This automatic savings that allows Your Way members to transfer up to $1500 per month from savings to their CD (also allows member to open a CD with no opening deposit)
What is Balance Boost.
When updating a member to a Relationship Banking product, these two alerts must be added to properly reflect the account status and urgency of savings closure.
What are alerts: #6- Relationship Banking Member
and # 2- Urgent SAV Closing=LOST DIV?