Operations
Speed Loading
What should we be doing for every single opportunity at the kiosk DURING and after our sales pitch?
1. Handling objections, even though the promo is over we still need to bring value to the UWC.
2. Receipt and brochure.
You can use your phone at the Kiosk as long as there are no customers.
False!!
We NEED to be better about phone usage. This is not the first time this has been brought up. Please do not lean on the Kiosk and type on your phone. If something is urgent have somebody cover your position and step into the office.
What are the 3 Core objectives?
Watch your costs
Grown your business
Maintain your business
This 2023 Animated film just became the highest grossing animated film of all time
Inside Out 2
What is our Standard winter uniform?
Grey Jacket, Red Shirt long or short sleeve, Red hat beanie or trucker hat or ceramic, Black NON DENIM pants, Black non slip shoes and black socks.
I have seen some folks slipping in their sockage color and denim pants. There are cheap dickies work pants on amazon that work great! NO HOODIES! I will ask you to take it off If i see one.
Rewashes and PBS overrides need to be checked in where? What is our monthly override percentage goal?
In the Book and 1.5%!
People are STILL not tracking all of their overrides. This is part of our day to day. It needs to be documented.
All opening procedures must be done BEFORE 7am (9am).
True!
This includes things like checking vacuums for suction, making sure floor mats are placed in their locations and salt is loaded into the softener.
What type of salt do we use for the sidewalks and what type of salt do we use for the blacktop?
Hint: White or Purple
White on the sidewalks and purple on the blacktop.
Purple on sidewalks can make weird stains!
In Wes Andersons Fantastic Mr. Fox, what sport does Mr. Fox play in high school?
WhackBat! He was the champion too!
When are we meant to do tunnel checks? and who is able to complete them?
On the hour every hour and ANYBODY TM Certified!
I have not seen a big improvement outside of ASM's completing tunnel checks. We do tunnel checks to make sure the equipment is safe to be running. This is a vital step to the business.
What are your vac lot priorities IN ORDER? Yes, this question again if you miss it... whats going on ?!
1. Wash Quality
2. Customer Engagement/CSATS
3. Vacuums
4. Trash
Nothing can be stored in front of electrical boxes
True!
It is an OSHA violation for electrical boxes to not be easily accessible. That means breakers in the Mech room and MCC.
What are the 5 Non-negotiables?
1. Appearance
2. The Book
3. Pitching
4. Positioning
5. Customer Engagement
Robert Pattinson and Willem Dafoe in the 1890's go off to an English Island to work and slowly lose their sanity in what 2019 Film?
The Lighthouse
Do you have your monthly LOTO training completed? 400 points per player who has completed it
What are 3 things during a tunnel cleaning that need to be completed daily?
1. Green tip on brushes and equipment
2. Foam the ENTIRE tunnel. This includes floors, walls, brushes, foam dispensers and light bars.
3. White Wall
Now that the promo is over, we dont really need to be pushing memberships all that hard.
FALSE!!
We may not have hit our doubler during december but we can absolutely hit it this month. We need 5600 members to secure a double profit share!
True or False
It is okay to not go back and do trash after close because we did it at 7:30 and there wasnt much vac lot activity
FALSE.
We have talked about it time and time again. If I open and there is trash or vacuums clogged to what I deem unacceptable, both closers the manager and the lot closer will be getting written up
Morgan Freeman and Tim Robbins meet where after they escape prison in The Shawshank Redemption?
On a Beach in Mexico
How many memberships were sold between both months of the promo? (Kiosk Included) I will accept anything within 15 of the actual number
1061
Terrific job you guys. You really put some extra bread in your pocket with this i'm very proud. lets continue that momentum