Mental Health
What is the first thing you do when a client discloses a potential red flag situation?
Thank the client for sharing
What do you do if your client says they want assistance with getting section 8 housing because they need to move out of their current home by next month?
At this time, Section 8 is currently closed to new applications and their waiting list is also closed. Unfortunately, because of the lack of housing resources in Baltimore, I will not be able to follow-up with you about housing. However, what I can do today is provide you with a list of websites where you might be able to find housing that best fits your needs.
If you are unsure about how to proceed, you should
Reach out to LT or staff
What are three techniques that you can use to build rapport with clients?
Pay attention, ask questions, Remain positive, reserve judgement, let the client lead the conversation, etc
What do you do when a client asks you what medication they should be taking for anxiety?
Tell them that you are a student volunteer and while you can't give medical opinions, you can reach out to someone who may be able to connect them with the appropriate resources
What do you say if someone asks you to assist them with a child support application?
Unfortunately, child support applications are out of scope for the work that HCC does, primarily because we aren't lawyers and aren't able to guide you about the legal processes. What we can do is recommend that you take advantage of the Social Worker in the Library Program. They will be able to assist you with completing the application.
After this is complete, HCC can assist you with submitting a child care subsidy application or Temporary Cash Assistance application if you are interested.
Empathize with the client and let them know that you're going to reach out to your supervisor as they might have suggestions for workarounds in emergency situations
What are ways to continue rapport building in follow-up conversations?
Be reliable, make sure that you have prepared for the conversation, Make sure it's a productive conversation
What do you do if, during a conversation, a client tells you that they feel like they need urgent mental health support?
Stay on the phone and chat someone to come help, Walk with the client to the staff's office
Conference call Baltimore Crisis Response together
If a waiting list is longer than _________, we should be prepared to close the goal and let the client know we won't be able to follow up about it.
2 months
What do you say if someone discloses that they do not have a place to stay and they are frustrated because someone was supposed to call them with housing information last week but no one ever reached out?
-Thank you for sharing, I can't begin to imagine what you are feeling, I am sorry that no one reached out to you, here are some things that I can do for you today, how would you like to proceed