Mottos & Values
This Hard Rock Motto represents our growing efforts to sustainably address waste, energy, and water.
What is "Save the Planet"
This program is used to send surveys to our guests about their casino experience.
What is "GX360" or "Medallia".
This Amplified Service basic focuses on the sounds, smells and sights in an outlet.
What is "Feel the Vibe".
The 1996 Porche in the entry was once owned by this rock legend.
Who is "Eddie Van Hallen".
The predicted scoring differential between two opponents is known as this Sportsbook Term.
What is "Betting on the Spread".
We look out for those who may be vulnerable and provide them with the supports they need. Responsible Gaming, Training and Culture building and Education fall under this Hard Rock Motto.
What is "Take Time to Be Kind".
NPS stands for what?
What is "Net Promoter Score."
Reading your guest involves understanding non-verbal clues. Name two of these.
What is "Body Language, Accent, Voice/Tone, Pace/Stride, Attire, Activity or Companionship."
This Ohio Music Icon is known for extravagant hats and costumes and is featured in casino murals.
Who is "Bootsy Collins".
This term is used when more than one selection is combined and success is dependant on ALL selections winning.
What is a "Parlay".
This program was developed by a team of hospitality and gaming experts in 2020 to focus on enhanced cleaning practices, social interaction and workplace protocols.
What is "Safe and Sound".
This program is used to track reviews, responses and satisfaction on our social media and review sites.
What is "ReviewPro".
The "E" in the LEARN model stands for this service recovery basic.
What is "Empathize."
The 1976 Harley FLH was owned by this member of Motley Crue.
Who is "Nikki Sixx."
This type of bet does not necessarily affect the outcome of the game or event. For example, how many yards a player will have or will a player hit a home run.
What is a "Prop Bet" or "Propositions".
Hard Rock was founded in 1971 by these two Americans.
Who is Isaac Tigrett and Peter Morton.
Hard Rock Cincinnati team members can earn $100 cash by earning a 100% score on what evaluation?
What is "Brand Compliance Evaluation" or "Mystery Shops."
Act as a brand ambassador and follow all grooming guidelines fall under the essentials of this Amplified Service basic.
What is "Know Your Role."
A Pete Rose signed baseball guitar hangs in which Hard Rock Casino outlet?
What is "The Hard Rock Cafe."
This is another term for "Winner". These are the odds to win the game, period or event with no point spread involved.
What is "the money line."
In 2022 Hard Rock raised more than $700,000 for breast cancer research through Pinktober. This is an example of what Hard Rock Motto?
What is "All is One."
This formula is used to calculate the Net Promoter Score.
What is "The percent of Promoters minus the percent of detractors."
Team Members can use this newsletter style resource for updates from Casino leadership.
What is "On the Record".
Costumes worn by this American Rock band can be found surrounding the Center Bar.
Who is "KISS".
This term represents the Sportsbook's commission.