What do you do when a new product arrives and it does not have a home?
What is make a home for it whilst ensuring visual standards are being met.
100
The difference between the older Osprey Hydraulics reservoir vs the newer version ?
What is the "zip lock" top and lighter in weight?
100
Length of an REI Co-op membership.
What is a lifetime membership?
100
You are currently engaged with a customer and the other camping staff member is in a pack fit. What do you do?
What is call for help
200
The camping department is green, there is no stock to be put out. What do you do?
What is, seek out area's of opportunity, as a Sales Lead or Manager for a task
200
True or False, All Garmin and Fitbit merchandise is NOT displayed in the Garmin/Fitbit display case
What is true
200
How do we look up a member's transaction history and dividend?
What is through CSA?
200
You are in a pack fit with a customer and a fellow staff member is calling for assistance to camp furniture. What do you do?
What is ensure Action Sports is assisting customers in tents and furniture.
300
What products in camping tend to need to most attention when zoning?
What is sleeping bags,sleeping pads,chalk bags.
300
What is the difference between the InReach and the Inreach Explore
What is full GPS functionality.
300
What are some of the weekly prizes for being on the winning membership football team?
What are extra 10% off coupons and gift cards to retailers like Amazon, Trader Joe's, Starbucks?
300
You True or False: It is better to give the ultimate customer experience to 1 person while 3-4 others in the department get neglected because you are focused in on the 1 person.
What is False.
300
What if a customer comes to you and wants you to be their personal shopper? What do you do?
What is offer any immediate assistance, hand them a check list, and follow back up with them, and make sure they are a member.
400
A binder used to relate messages between staff members in camping
What is a communication log, please use it
400
What is a membership service that is offered in some stores but not in this one?
What is gear rental?
400
You are with a needy customer and notice the Camping department temperature changes from green to orange.
What is communicate with fellow staff, lean in on each other.
400
You are in walking the hard aisle between camping and clothing. You notice a customer needing to be let into the fitting room. What do you do?
What is let them into the fitting room and communicate this to the Softgoods staff.
500
What are new features of the GoPro 5?
What is voice controlled operation and it is waterproof to 30ft without housing
500
What are the main member perks for international non-member customers?
What are American prices, international shipping, and mailable dividend checks?
500
You are engaged with a customer and being paged over the radio. What do you do?
What is Break away from the customer to answer the page. You must multi-task.
500
The Camping department has the most opportunity in the store to increase the employee available metric?