What's New, Mate?
Anything Alinta
Monkey Business Rules
Pull the Trigger
Orion's Belt
100
One of the newest Credit Control Statuses that when encountered, we refer the customer to a different department.
What is Campaign?
100
These are two of the utility services mainly offered by Alinta Energy.
What are Gas and Electricity?
100
It the process of gauging the customer's intentions of paying before setting up a suitable payment plan.
What is Capacity to Pay?
100
These are statements the customers may say or imply that they're experiencing financial difficulties.
What are Hardship Triggers?
100
The number of digits a Customer Number has.
What is nine-digit?
200
One of the newest Credit Control Statuses where accounts under it are handled by the Onshore Team. To be specific, they handle Alinta Banks for Bugs.
What is Campaign2?
200
These are the four payment channels the customer can use to settle their balance.
What are Cheque by Mail, Credit Card over the Phone, BPAY, and Post.
200
It is the date that we set in creating a Pending Hardship Activity.
What is the Next Business Day?
200
These are the two types of Financial Difficulty depending on its duration and its impact to the customer.
What are Short-Term Financial Difficulty and Long-Term Financial Difficulty?
200
The tab in Orion where we can see the invoices, payments, and adjustments indicated in the account.
Where is Accounts Receivable?
300
It is the contact number to provide customers under residential accounts if the CCS Status is Campaign.
What is 03-877-906891?
300
It is the email address you sent a request to if customers would like to receive government grant forms.
What is hardship@alintaenergy.com.au?
300
The DNP Balance Threshold for South Australia and Victoria.
What are $300 (SA) and $132.50 (VIC)?
300
A person or an organisation offering financial management schemes. Their service ranges from suggesting ways to improve customer's financial situation to helping them to do a budget.
What is a Financial Counsellor?
300
By clicking Services> Account Number> Meter Tab> and Meter Icon, you will see this information. This shows the date when the Distributor gets the data from the meter where the invoice is based.
What is Next Scheduled Read Date or NSRD?
400
It is the contact number to provide customers under SME/Business accounts if the CCS Status is Campaign.
What is 03 8779 6847?
400
An advanced instalment payment for customers that can be set up on a monthly, fortnightly, or weekly basis
What is Smoothpay?
400
It is a set of protocols to minimise the possibility of credit card fraud and misuse. Its acronym is PCI-DSS.
What is Payment Card Industry Data Security Standard?
400
It is a government grant available to customers living in New South Wales. It is given to customers with short-term financial crisis to help them pay their Electricity or Gas bill. It's acronym is EAPA.
What is Energy Accounts Payment Assistance Scheme?
400
It is located under the Roles Tab in Services. It shows Alinta Energy as the retailer who has the rights to bill the customer. Its acronym is FRMP.
What is Financially Responsible Market Participant?
500
In the Onshore Team's handling on Alinta Banks Bug Campaign, these are the three concerns they're allowed to transfer the call to the Credit Management Team.
What are Setting up Payment Plan and Extension, Prequalifying Hardship, and Invoice Request?
500
This is the complete address of Alinta Energy's head office in New South Wales.
Where is Level 11, 20 Bridge Street Sydney NSW 2000?
500
The three information we need if a customer is filing for Liquidation or Insolvency and the email address we request the customer to send the documents to.
What are Date of Appointment, Contact Details of Receiver, and First Circular. And alintacredit@mail1.alintaenergy.com.au?
500
These are the four information we need to obtain to raise an Activity adding Concession Details in the account.
What are Type of Concession Card, Centrelink Reference Number (CRN), Full Name on the Card, and Start Date/Expiration Date?
500
The Category and Type when raising a Hardship Activity.
What are Hardship (Category) and Pending Hardship (Type)?
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