Basic Terms
the process of exchanging information with others
What is communication
What are cliches
A patient with dementia repeatedly asking the same question should be met with:
Answering the question the same way each time
This type of information is something a person cannot or did not observe but is based on something the patient reported. AKA symptoms
What is subjective
This drug class lowers blood pressure
What are antihypertensives
Sender sends message
What is the first step in the communication model
Speaking clearly and slowly while directly facing the person is the correct way to communicate with this impairment.
What is a mild hearing impairment
Some cultures may not view this act as a sign of honesty; instead being seen as overly bold or disrespectful
This type of information is based on what a person sees, hears, touches, or smells. AKA signs
What is objective information
This drug class prevents pregnancy
What are contraceptives
Receiver receives message
What is the second step in the communication model?
You should speak to a person with this impairment first, identifying yourself, before touching them.
What is vision impairment
When speaking with a patient with a mental health disorder, the MA should use this tone of voice.
What is a normal tone of voice
This type of communication emphasizes one's own needs and desires, excluding the needs of others
What is aggressive communication
This drug class relieves pain
What are analgesics
Third step in the communication model
What is providing feedback
You should treat a patient with this impairment as an adult, regardless of their developmental disability
What is an intellectual disability
When speaking with this population, the MA should never lie about the procedure, instead, explaining it in a way that fits their age
What is pediatrics
This type of communication emphasizes the needs and desires of others
What is passive communication
This drug class relieves anxiety
What are anxiolytics
Communicating without using words
What is nonverbal communication
allow the patient time to calm down
This older population has less diversity with age ranges than a general family practice would have.
What is geriatrics
This type of communication takes into consideration the needs and desires of everyone involved
What is assertive communication
This drug class lowers cholesterol
What are antilipemics