HARVEY NICHOLS
In what year was Harvey Nichols founded
1831
What is the stores minimum expectation for Loyalty sign up per week?
60%
What Luxury brand do we hold the last OB account for in the UK?
Dior/Dior Homme
What is our nomination platform called?
Shoutout!
Where does a customer go for a Personal shopping appointment?
Second floor
Who famously used to sit upstairs for afternoon tea in what is now known as 'Canvas'?
Princess Diana
Please list the spend range for a level 3 customer
£2000-£4999
What concessions do we have in KB that we also buy OB product for online?
Moncler
How many Volunteer days do you received a year?
1 day per year
What is the new restaurant on 5th called?
Trullo
In which 1990s hit TV series is Harvey Nichols portrayed as THE luxury department store in London
Absolutely Fabulous
What 3 great benefits do customers automatically receive as soon as they singup for REWARDS?
The 'birthday gift', the 'Free drink' and the 'early access pass' (sale preview)
Where is brand About:Blank from?
London
Who celebrated their 15 year anniversary in March?
Oriol
What Service does Shavata Studios offer?
Eyebrow aesthetics on ground
What year did the Poon family acquire Harvey Nichols?
1991
What is the value of the 'Pamper Hamper' Level 5 reward?
£300
What does the circle with an X through it mean on a washing instructions label?
Do not dry clean
Who was our Charity partner until the end of 2024?
Alzheimer’s Society
If a customer is looking for the Cryotherapy machine, where do they go and on what floor?
111CRYO on fourth
What are the 4 main KPI's we are monitored on?
Conversion, APT, UPT and Loyalty sign up
What level reward can you claim a 1-2-1 90-minute beauty masterclass with a glass of prosecco and receive a luxury Harvey Nichols selection of samples to take home?
3, 4 & 5
How many liters of water does it take to manufacture just 1 pair of jeans?
3,781 Liters; the equivalent to 104 showers or 12,000 cups of coffee just for a single pair!
what are the 4 pillars of our mission statement?
'We are playful in attitude', 'we are obsessed with style', 'we are daring in delivery' and 'we are devoted to our customers'
What service does Flavia Morellato offer?
Massages & lymphatic drainage on fourth