HARVEY NICHOLS
Who founded Harvey Nichols?
Benjamin Harvey in 1831, when Benjamin died in 1850, he left the business in the care of his wife Anne, who went into partnership with James Nichols to form Harvey Nichols & Co.
How many points is equal to £1?
1
Thick black hangers without bar
How many absences trigger our Absence Management Policy?
3 instances of 3% of annual shifts
WHAT IS THE NUMBER FOR SECURITY
2222
True or False- In 2021, OXO was one of only 23 restaurants to be awarded a Michelin Green Star, when it was introduced in the UK – and retained it in 2022.
True
At what levels do you enjoy complimentary deliveries?
Enjoy complimentary year-round delivery. Available for Level 2, 3, 4 and 5 members.
Who founded Wales Bonner?
Grace Wales Bonner
What is FAB selling?
Features and Benefits selling; mentioning a feature of the product and the benefit of that product
What are the 5 steps you should take if you find an empty hanger or missing item on the shopfloor?
1. Take a photo of it and put it in the group
2. If no response, ask your colleagues in person
3. If still missing, call and report the item to security
4. Confirm with security if the item was stolen
5. Complete a stockloss form and hand it to a member of management
Where are our international HN stores?
Riyadh, Kuwait, Dubai and Hong Kong.
What level do you get to experience a 1-2-1, 90 minute beauty makeove and gift bag?
Exclusively for our Level 3, 4 and 5 members
What does a triangle with an x through it mean on a care label?
Do not bleach
What are the 3 roles to luxury service?
Developing the relationship, Being inquisitive & Being the best ambassador
HOW MUCH IS IT FOR STANDARD 2 DAY DPD POSTAGE?
£5.95
What pioneering brand built on inclusivity and diversity exclusively launched with Harvey Nichols in 2017 with a celebrity guest appearance?
Fenty Beauty by Rihanna, Rihanna herself was welcomed into KB for a surprise guest appearance
What level can you receive 4 x 15% off vouchers for fashion?
If selected, we’ll reward our Level 3, 4 and 5 members with four 15% off vouchers.
Where are the 3 other wax London stores?
Soho, Spitalfields and Covent Garden (END & Liberty bonus points)
What are the 4 pillars of our mission statement?
'We are playful in attitude', 'we are obsessed with style', 'we are daring in delivery' and 'we are devoted to our customers'
Where do I go if I wanted IV infusion therapies and booster shots?
Reviv on Ground
What was the original business of Harvey Nichols?
Originally we were a linen store!
At what level do you receive a 'luxury lunch' for yourself and 4 people?
The ultimate luxury lunch experience for four people, are exclusive to Level 4 and 5 members
What is Nahmias' new collection called?
SummerlandRanch
What are the 3 categories of service you can be scored on?
'Relationship builder', 'lifestyle advisor' and 'HN ambassador'
Who are 'Reflaunt' and what do they do?
1. Reflaunt are a luxury goods reseller that do everything for you, from the pick-up of your pieces to the photographing, pricing, and selling of the items. Reflaunt collect your pieces by customers scheduling the collection of their pieces; either by selecting the pick-up or drop-off date, based on customers preferences. Their concierge then picks up your pieces from your home for free* or customers can directly drop off their items in one of the selected Harvey Nichols stores.
Once you have reviewed and accepted the pricing of your pieces, they are listed across our network of marketplaces. You can view your digital wardrobe on the reflaunt website and you will receive a notification as soon as a piece is sold. Once a piece is sold, you can choose to receive your payment through bank transfer or a Harvey Nichols voucher to redeem in store. If you choose the voucher, Harvey Nichols contributes an extra 15% value. Learn more about the voucher.