SOP
MH & SUD
Callers
Ohana
Ohana 2.0
100

Arrival time, End time, & Disposition

What is CMO closeout?

100

Client is in need of detox or rehab program

What is warm transfer to AUW/SUD?

100

has entities & thinks we can read his mind

Who is Steven Nohara?

100

loves chips & is Gene's best friend

Who is Dennis?

100

cat lover & always cold

Who is Danic?

200

Must be completed in Avatar before sending referral

What is a Risk assessment & SB Screening?

200

MH disorder usually treated w/ Zoloft, Lexapro, or Xanax

What is Anxiety?

200
always asks for specific screeners

Who is Alex?

200

loves uber eats & doing makeup at work

Who is Madi?

200

"Hey team! If you're happy and you know it, clap your hands!"

Who is Sasha?
300

requires a "0" auth. number

What is denied or refused?

300

"Ice"

What is Meth?

300

"so what else is new?"

Who is Brandon Suetsugu?

300

nickname for staff that work when we all don't want to

Who are the Weekend Warriors?

300

rides on two wheels and walks & talks

Who is Jumanne?

400

001500

What is MSO enrollment?

400

MH disorder w/ hallucinations & disordered thinking/behavior

What is Schizophrenia?

400

DOB: 5/25/1965

Who is Terrilynn Akine?

400

from Mauna Kea to Diamond Head, I call them both my home

Who is Sherrie?

400

my voice carries across the whole room

Who is Michael?

500

"stabilized from home to ____ Medical Center"

What is transfer higher?

500

relaxation strategies that maintain boundaries: breathing, meditation, 54321

What are coping skills?

500

birth rights & constitutional rights are always violated 

Who is Gene Asuncion?

500

I represent my name well & help people 'see the light at the end of the tunnel'

Who is Hope?

500

everyone's FAVORITE & the best hugs :)

Who is Auntie Deb? "Debbie G"

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