ADMINISTRATION
Who is the President of CARE Hawaii?
Brian Morton
Are we allowed to accept solicitations from persons served?
No
24 hours a day, 7 days a week
On the corner of Beretania and Keeaumoku
45 Minutes
In what year did HAWAII Cares start with CARE Hawaii?
2022
Who monitors HAWAII Cares contract services?
Director, AMHD, Quality Assurance
Who is a mandated Reporter?
All employees of CARE Hawaii
Who is your health & safety representative?
Dennis Williams
Name the departments that the Chief Compliance Officer oversees?
Quality Assurance, Health & Safety, HIPAA Compliance, Human Resources, CIS Program
How many years has CARE Hawaii been providing services to the community of Hawaii?
25 years
Is there a policy in place to determine if face-2-face responses are indicated?
Does HAWAII Cares have a secondary provider for rollover answering?
No, HAWAII Cares has internal back up systems in place.
Who is certified in CPR/FA?
If you have a question about your pay check, who do you see?
Supervisor and/or Shelia Lewis.
How does an employee file a grievance?
CAll: 808-791-6095
Email: compliance@carehawaii.com
Do we have a policy on abusive contacts?
Yes
What are the procedures that need to be followed for an abusive contact?
BHCSCC staff are trained in handling abusive callers, how to respond, and setting boundaries.
Expectations for responding to abusive contacts.
BHCSCC will not queue, block, or reroute any call/text/chat from an abusive contact.
BHCSCC will not grant requests for contact to be transferred to specific crisis counselors.
BHCSCC will provide all individuals with a risk assessment regardless of if they have been previously identified as an abusive contact.
BHCSCC will track as necessary any abusive contacts to prepare crisis counselors to identify and respond.
Supervisors and crisis counselors will provide de-escalation as needed and when possible, to abusive contacts.
Crisis counselors will reach out to supervisors for direction when the conversation with an abusive contact cannot be de-escalated and consult with instances where SI or HI is present.
The safety of BHCSCC staff is of uppermost importance to promote a healthy and protective workspace.
Where is your first aid kit and emergency binder located?
In the kitchen
Who is CARE Hawaii's HR Manager?
Denise Rapoza
Name at least 3 HAWAII Cares training that are mandatory for all employees?
Answer may vary.
Do we have a policy on active rescue?
No, but we are working on a policy whose purpose is to guide the crisis counselors in the process of contacting emergency services to secure the physical safety of a person in crisis.
How does a crisis counselor ensure that person-centered-planning is part of the screening process?
Person in Crisis is able to address their individual needs and preferences.
Person in Crisis is able to express the their expectations of the encounter with a crisis counselor
Name 3 Health & Safety trainings?
Answers may vary.
What is CARE Hawaii's Mission?
Our mission is to provide comprehensive behavioral health services throughout Hawaii for the physical, emotional, social, spiritual, recreational, and educational development of consumers and their families/significant others.