Welcome & IceBreak
The first pillar of the Armani Customer Experience.
What is welcoming and ice breaking?
What are the 4 brands that we carry in our store?
What process follows after ice breaking?
What is discover and explore?
What are the 4 different color personalities of shoppers?
What are red, blue, green, and yellow?
The Armani Headquaters is in this Italian city?
What is Milan?
What are the two types of questions we should ask our clients?
What is open and closed questions?
What percentage does body language play in first impressions?
What is 55%?
How old is Mr. Armani?
What is 85?
The term for rephrasing a client's response.
What is reformulation?
What does GLOP stand for?
What is the general labeling of people?
What field of career was Mr. Armani first interested in?
What is medicine?
What are the two things that listening, questioning and observing require?
What is a genuine interest, and being present in the moment with the client?
What are the important selling points to a yellow customer?
What are packing, design, and product innovation?
Mr. Armani was one of the first designers to create this garment.
What is the deconstructed jacket?
What are the three things we need to understand from the client when asking questions?
What are the expressed needs, the situation, and what is behind the needs?