Lease
What time does the lease end on move out day?
Noon
How much is the pet rent? Pet deposit?
$35, $400
Keller is working with Brad. Brad emailed over their proof of income on Tuesday, but Keller won't be in until Wednesday. Macee said to just leave the email in the inbox until Keller is back. What should you do?
Don't listen to Macee.
Check that the income is something we can take, reply to the person letting them know you will get it to Keller, then print it and place it in Keller's 'while you were away'.
Before a resident can pick up a new key, have their Kisi turned back on, etc, what do you need to check/look at?
1. Their ID
2. Their account balance
Can someone put down a deposit before applying?
Yes.
- they should be aware they only have a portion of time to get everything completed
How many pets are allowed in the apartment per the lease?
2
How much is the sublet fee? Delegation fee?
$200, $750
Rob is about to be gone for a few days and has some leads left in the inbox. The emails have been marked with her name, so Kaylee is nervous to answer because she don't want to 'steal' Rob's people. What do you do?
Answer. The. Emails.
It is not stealing to do you job lol We cannot let people sit for days, so answer what you can and get that inbox cleared!!
What is the minimum personal liability residents need on their own insurance, should they choose to go their own route?
$100,000
T/F:
One resident has a guarantor, and the other resident also has a guarantor. Each guarantor is only responsible for their person.
FALSE
- if you're a guarantor, you are guaranteeing the entire unit
How long is our typical turn time for new apartments?
If rent is not paid on the 1st, what is the amount of the late fee that is charged on the 2nd?
$50 big ones
Shelby took an application packet from someone and left it on the front desk. It was out in the open, left for anyone to see. Why could that be problematic?
Because anyone could see someone else's social, phone number, address, you name it.
Don't be like Shelby. Clean your desk throughout the day and for sure clear it off at the end of the day.
How long can bank accounts take to set up?
Someone as approved with conditions due to no credit (their income qualified), what are their options to continue the leasing process?
1. Guarantor
2. Add Dep
3. QUALIFICATION FEE
If payments are not made, what day do we file for eviction?
Day 5
Price for new 3Square fob?
$50
Audrey only likes to do the Heritage inbox. She jumps in the others to answer emails for herself, but only clears the Heritage one and leaves the other two for Whitney. How could this cause problems?
For one, it causes other people to pick up slack bc they are answering everything in the other inboxes. It could cause them to get burnt out quickly. And its also just not equally distributing the properties amongst everyone.
T/F
Mill, Bloom, and The Quarry are all in city limits.
FALSE
The Quarry is in city limits, Mill and Bloom are not
1. Check the screening of the residents
2. Get updated information if needed
3. Make sure they qualify!!
How many pages of the lease are there? (excluding the concession and pet policy)
9?
What two properties have a deposit equivalent to one month of rent?
Smith Flats and Midtown Lofts
Amanda went through the Hoosier office pipeline (F) and followed up with everyone via text. She then went back to working on her files for the rest of the time. When Maddie came in the next day (S), the texts were bonkers and she spent all her time going through those. How can this cause problems?
Since the follow ups were not kept up with, Maddie had no time to work on her own files or even help ease up the inbox.
If we are sending texts, you need to go back and check the texts. If you can answer it, then please do so. We have lots of people in the office, they should be kept up with!
A resident comes in wanting to delegate their spot in their apartment (they do have roommates), how do you go about doing that?
TRICKY TRICKY
You wouldn't do a delegation for their spot, you can simply do a change of roommate/removal of roommate
If someone is paid $14/hr, works 40hrs/week, and is paid bi-weekly...what is their monthly amount?
$14/hs X 80/hrs = $1,120
$1,120 * 26 / 12 = $2,426.67