One issue that health care organizations must address in order to create and deliver value
What is to improve access to health care
100
A ___ approach to leadership emphasizes the actions that the person in the leadership role takes on the job
What is behavioral
100
Performance outcomes in health care are classified into three major categories: (1) patient-related, (2) staff-related, and (3) ____
What is management-related
100
Temporary structure which disbands once program-related problem is addressed
What is program task force
100
One myth about motivation is that motivated workers
What is are more productive
200
The Premier Hospital Quality Incentive Demonstration (PHQID) was launched to determine if economic incentives are effective at improving
What is the quality of inpatient care
200
Subordinate goals that must be accomplished to meet the larger aspirations of an organization
What is objectives
200
Studies have identified two types of support that those in leadership roles must provide for successful change: instrumental and ____ support
What is interpersonal
200
Programs that are organized around diseases or conditions, patient populations or "technologies"
What is service lines
200
____ needs in Maslow's hierarchy of needs are composed of two different sets of needs: the need for a positive self-image or self-respect and the need for recognition and respect from others
What is esteem
300
Investor-owned facilities comprise about what percent of the hospital sector
What is 15-20%
300
S.M.A.R.T. objectives are
What is Specific, Measurable, Achievable, Realistic, Time Bound
300
Processing the stress related to leadership action is recommended as a routine approach to self-____ in leadership positions
What is care
300
The purpose of ____ is to bring people together, while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy
What is parallel organization
300
Represents the desire to control one's environment
What is power
400
Organizations within the health care industry have increasingly consolidated into what over the past two decades with the stated objective of being more efficient, but may not operate as such
What is systems
400
An example work plan is also known as a ____ Chart
What is Gantt
400
Refers to the needed differences in both structure and employee orientations among different organization units
What is differentiation
400
Organizational structures maintain their traditional functional structures and create program structures for just one or two programs
What is hybrid
400
The need for ____ reflects an individual's desire to associate with others in friendly circumstances
What is affiliation
500
Can be defined as the process of accomplishing predetermined objectives through the effective use of human, financial, and technical resources
What is management
500
One of the key roles of the C-Suite is to interact with key ____
What is external stakeholders
500
In ____ structure, segmentation is based on specialty departments
What is functional
500
Specification of the training required to perform work
What is standardization of skills
500
Can be useful in collecting information about beliefs and attitudes as long as they are anonymous and there is assurance the results will be acted on