Product
BTE is Starkey's abbreviation for this style of aid
What is behind the ear
The lowest technology tier offered to Cigna participants.
What is Economy.
The bill to that should be used on orders placed by Cigna team.
What is E6009
The last action performed on a lead before generating a new opportunity.
What is qualify
Outside of Cigna Healthy rewards, discount programs will most likely ring to this team.
What is Discount
This style of aid sits within the outer portion of the ear and is often abbreviated as ITE
What is In the ear
The warranty period for the highest technology tiers offered in Cigna program.
What is 3 years
The two must-haves when you place an order other than the brand, model, and color?
What is Length and Gain
This section, located in the general tab of the opportunity, is where HCAs should always leave notes after taking any action.
What is Timeline
A call related to questions on hearing protection we offer but not a hearing aid can be directed to this team.
What is Sound gear
This style of aid is the smallest hearing aid option available.
What is Invisible in canal (IIC)
The amount that aids start at with Cigna's exclusive pricing
The total number of Diagnosis Codes that one patient can have on their order?
What is 6
If a provider goes through start hearing to order and fit a patient with product from a manufacturer other than Starkey the HCA would close the opportunity this way.
What is Close as won
A UMWA patient calling in regarding their benefits and how start hearing calculates their out of pocket costs can be directed to this person.
Who is Melissa Nagle
What is Receiving in Canal (RIC)
These specific customers are eligible for Cigna's Healthy rewards discount program.
What is Cigna medical, dental, and behavioral health customers
A provider calls in stating a patient returned their pair of Genesis AI 24 RIC RT and would like to exchange them for the battery powered version with everything else the same. This is the product the patient should be receiving.
What is Genesis AI 24 RIC 312
This tab of an opportunity allows you to view any task, call, or email that has been created or completed in relation to the opportunity without having to navigate to a new page.
What is Activity information
A call regarding a missing battery order can be directed to this person for assistance.
The new Omega AI is available in these aid styles.
What is CIC, ITE, ITC, RIC, and mRIC
The Cigna program saves patients this much percent when purchasing the highest technology tier.
What is 60%
This person utilizes the Description note on the orders?
Who is Carla?
Opportunities assigned to Lisa Mehlhop typically fall under this Campaign activity
What is Insurance/Workers Comp
A call regarding the Starkey Cares program or an application can be directed to this person.
Who is Nick Nelson