Big 6
This manufacturer introduced the Genesis AI to the market in 2023.
Who is Starkey?
The only type of provider Cigna is not currently credentialing.
What is a mobile provider.
The date in which providers can begin placing orders through the start hearing provider portal.
What is January 1, 2026
Oppurtunites can be located in this tab under the Care Center section on left hand side of CE/Dynamics
What is Appointments
This must be done after entering information on a new lead to create the lead and contact in the system.
What is Save
This manufacturer has the biggest selection among the big 6 when selecting an aid due to the number of colors and styles available. The Infinio is their latest release.
Who is Phonak
A discount benefit offered to Cigna members.
What is Cigna Healthy Rewards
The form sent to patient after an order is placed informing them of out-of-pocket totals.
What is a disclosure form?
The option located in the appointment tab of an opportunity that allows you to to input the result of an appointment
What is appointment result?
This section in the details tab of a lead is automatically populated when receiving a call from one of our numbers related to a program.
What is Campaign/Campaign Activity
This manufacturer introduced their latest product, the intent, back in 2024.
Who is Oticon
The number of manufacturers listed as part of the Cigna program.
What is 10
The tool used to sort and select products for orders.
What is the product search app
This option should be selected to close an opportunity after an HCA successfully completes sale and end of patient journey.
What is Close as Win
In this tab of the lead page contact options can be selected and toggled for the patient.
What is Communication Details?
This manufacturer is the only brand under the holding company GN.
Who is ReSound?
The number of primary insurance plans listed under the Cigna Healthcare contract
What is 10
The document needed to be signed by patient when they are fit with their order.
Located at the top of the screen on opportunities and orders, templates for necessary documents such as the Bill of Sale can be found by clicking here.
What is Word Templates
This additional section is usually filled out when a patient referral/registration is received from a provider who is NOT in our network.
What is the recruiting section?
These 3 brands all fall under the WSAudiology holding company.
Who is Signia, Rexton, and Widex
The length of the Deluxe warranty Cigna patients receive as part of the Start Hearing care package.
What is 3 years.
The process done if a patient wished to change aids within 60 days of purchase.
What is an exchange
The option chosen when closing an opportunity if an appointment is met and no aids are suggested by the provider.
What is No loss
The section within lead page that allows you to label a lead Hot, Warm, or Cold.
What is rating