HCAHPS Overview
The acronym used to acknowledge and introduce yourself, explain the duration you will be caring for them, explain your role, and thank.
What is AIDET?
Place where info written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the White Board?
This teaching method assesses a patient's health literacy and ensures the patient understands the education.
What is Teach Back Method?
These are the staff members who can pick up dropped items, notify housekeeping of spills, keep linen and equipment out of window ledge, throw away used cups and food items, and ensure all objects are on one side of the hall.
Who is Everyone or ALL staff?
This is the best scale to use to assess an adult patient's pain level?
What is the 0-10 pain scale? (will except DVPRS or functional pain scale)
The best way to adequately provide effective communications for non-hearing and non-English speaking patients and/or companions?
What is the use of onsite translators or the translator phone.
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is hourly rounding or purposeful hourly rounding?
This is the key term nurses should use when describing adverse reactions from medications.
What are side effects?
This activity has been shown to naturally get staff to talk more softly.
What is dimming the lights?
Repositioning, distraction, music, dimming the lights, relaxation channel.
What are nonpharmacological pain interventions?
The department contacted if you need an interpreter for a non-English speaking or non-hearing patient and/or family members.
What is patient relations?
An activity where on-coming and off-going staff ensure that the patient and their family are all in the loop on the patient's care, needs, and goal. This occurs during handoff.
What is bedside reporting?
This is where the nurse can place the medication education information for the patient to take with them when they go home.
What is the discharge folder?
This is the action that helps decrease the noise level even for patients who are close to the nursing station.
What is closing the door?
This is checking back with the patient within 90 minutes of oral medications or 60 minutes for IV medications an intervention for pain.
What is reassessment of pain?
A thought-out, planned process of returning dissatisfied customers to a state of satisfaction; the actions a provider takes in response to service failure.
What is service recovery?
Not passing up a visitor in the hallway who needs help, Not passing up a call light when it is going off and Responding quickly to a patient/visitor’s request for assistance versus passing off to someone else.
What is No Pass Zone?
Documentation of education given to the patient (verbal or printed from micromedex) is charted in this place.
What is patient education in Epic.
The number you can call for a spill.
What is ICare Line or 497-2606?
The scale used to assess pain in a person who is sleeping or nonverbal.
What is FLACC?
This is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
What is the Patient Experience?
These are the 2 questions for Responsiveness that patients are asked during the HCAHPS survey.
What are help to the bathroom and call light duration?
The 4 choices a patient has to choose from in the HCAHPS survey in the Medication Communication category.
What is Always, Usually, Sometimes, or Never?
These are the 2 questions patients are asked on the HCAHPS survey concerning the hospital environment.
What is how often was your room/bathroom cleaned and how often was the area around your room quiet?
The acronym HCAHPS stands for this.
What is Hospital Consumer Assessment of Healthcare Providers & Systems?