Nurse Communication
A great acronym to help ensure that every patient encounter includes the essentials.
What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank you
What does HCAHPS stand for?
What is "Hospital Consumer Assessment of Healthcare Providers and Systems"
Answering the call light within a minute, assist the patients with bathroom as soon as they need it, going in to the room to fix the IV pump "beeping" sound even though it's not your patient
What are the type of behaviors everyone engaged to improve the "responsiveness of staff".
This has been shown to be the top successful tactics to reduce noise and enhance patient perception of hospital quietness....
What is closing the patients room door as often as possible.
Spending time to go over the discharge instruction with the patients, telling them when to follow up with the doctors, and explaining the signs and symptoms to watch for.
What are the type of activities to engage in to help improve the performance measures around "Discharge Information"
This activity helps ensure patients are looked after and their needs are anticipated and met. It also gives them more chances to ask questions and stay involved in their care.
What is meaningful hourly rounding (hourly rounding with purpose).
This organization established HCAHPS in 2002 with first public reporting in 2008.
What is Center for Medicare & Medicaid.
This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Hourly Rounding with purpose (meaningful hourly rounding).
This activity is employed at GEM daily 2pm-4pm. During these hours, visitors are asked to leave and lights are dimmed to promote healing environment.
What is the Quiet Hour.
This tool helps to ensure the patients understand everything in their preferred language during their stay and to enhance communication between patient and healthcare providers
What is Stratus
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations.
What are the type of behaviors to engage in to help improve the performance measures around "Nurses treat with Courtesy and Respect."
This is the score that GEM wants to meet for the HCAHPS all domains.
What is the national mean.
Pain, Positioning (turning, other), Personal Touch, Personal care (offer toileting), Placement, Prevention
What are the 6 P's that should be consistently addressed during hourly rounds?
This is a way to let the patient know their room has been cleaned, if they aren't present when the housekeeper was cleaning their room.
What is leaving a note or tent card from housekeeping.
Upon discharge, the clinician goes over the discharge medications list and explains the reason for taking the medications.
What are the type of behaviors to engage in to ensure patient clearly understood the "purpose" for taking the medications
making eye contact, sitting in the patients room, asking clarifying questions, giving your full attention to the patient when they are speaking.
What are the type of behaviors nurses can exhibit to signal the patient that they are "listening carefully to them".
Only these responses count for the HCAHPS survey
What are "ALWAYS", "STRONGLY AGREE", and "9 or 10"
This is the term used to describe when the process that creates the expectation that everyone responds to patient call lights, regardless of whether it is their patient or not........
What is the "NO PASS ZONE"
These two environmental attributes have psychological effects on patients....
What are cleanliness and quietness.
These are the responses only seen in care transition domains
What are " Strongly agree", "Agree", "Disagree", "Strongly Disagree"
An activity where nurses use their communication skills to ensure the patient, and the ongoing or offgoing nurse and the family are all in the loop on the patients care, needs and goals.
What is Bedside Shift Report.
This is the culture of service you will find at GEM.
What is COMPASSION FIRST (family, innovation, respect, safety, teamwork).
These are the individuals responsible for hourly rounding.
What is EVERYONE
calling EVS to empty a full trash can or hamper, picking up trash when seeing one in the hallway, not leaving emptied IV piggy bags on top of the hamper in a room
What are the type of behaviors nurses can exhibit to signal the patient that we want to provide a clean environment for his/ her stay (cleanliness).
The national mean for care transition domain (Jan - Dec 2020)
What is 52