HCAHPS 101
76%
What is the score I need to meet Threshold for Doctors Communication?
The recommended way to introduce yourself to a patient
What is state your name, role and purpose of the visit?
Example: Wear a clown nose during rounds
What is one way to make my patient smile. :)
One of the most important, if not the most important, non-verbal cues that conveys empathy
What is eye contact?
The best scores you can achieve on the HCAHPS survey
What is Top Box?
Clarissa's favorite sport
What is basketball?
Acknowledge, Introduce, Duration, Explanation, Thank You
What does the acronym AIDET stand for?
The percentage of communication that is nonverbal
What is 80%?
The ability to understand the personal experience of the patient
What is empathy?
Question within the Communication with doctors domain do Sound Hospitalists traditionally score the highest on
What is Did the doctor treat you with courtesy and respect??
Hospital Consumer Assessment of Healthcare Providers and Systems
What does HCAHPS stand for?
A technique to ensure a patient understands their care plan by repeating it back to you
What is the Teach-back method?
The amount the patient retains when you use medical jargon
What is nothing?
Giving a patient your full attention, understanding their verbal and nonverbal cues, and responding thoughtfully and empathetically
What is active listening?
The HCAHPS score you need each month to get your name added to the board and receive recognition at Team Meeting
What is 100%?
Email survey, Phone, Paper Survey, Interactive Voice Response
What are the ways Press Ganey surveys are sent to patients?
Kristina's new hobby
What is Sewing?
The nurse told me that the WBCs came down like we hoped, so I can go home today. I already told my ride will be here to pick me up at 11am.
What is an example of proper communication and/or collaboration with the patient about the plan of care?
Providing care that is respectful of and responsive to the health beliefs, practices, and cultural linguistic needs of diverse patients
What is cultural competence?
The hardest score to improve on within the Communication with Doctors domain
What is Did your doctor explain things clearly?
To provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care
What is the goal of the HCAHPS survey?
Makes the patient feel that the doctor is listening and has spent more time with them
What is Commit to Sit?
The best hospital experience ever!
What is What most patients say about our doctors and the hospital experience at discharge rounds?
Bring a marching band with you playing "When the Saints Go Marching In"
What is How to make patient rounds more exciting?
Stick your baseball card to their forehead
What is one way to ensure your patient remembers your name?