Nurse Communication
Communication about Medicines
Responsiveness of Hospital Staff
Hospital Environment
Pain Management
100
An acronym to help ensure that every patient encounter includes the essentials.
What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank.
100
Result of encouraging patients and caregivers to become engaged in the medication communication process as "partners."
What is "improving medication communication"?
100
This begins at the time of the admission assessment when we ask the patient what excellent care and communication means to them.....
What is "Individualized Patient Care (IPC)"
100
This has been shown to be the top successful tactics to reduce noise and enhance patient perception of hospital quietness....
What is closing the patients room door as often as possible?
100
Uncontrolled pain influences a patient’s ability to do this....
What is healing?
200
This activity helps ensure patients are looked after and their needs are anticipated and met. It also provides additional chances to the patient to ask questions and stay involved in their care.
What is meaningful hourly rounding
200
Used as a reminder that a patient has a "new medication" and needs additional education about indication and potential side-effects.
What is "M" in the box
200
This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Hourly Rounding?
200
This activity has been shown to naturally get staff to talk more softly.......
What is dimming the lights?
200
This helps caregivers understand what “controlled pain” represents for each patient and how best to approach achieving optimal pain management.........
What is Individualized Patient Care (IPC)?
300
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations.
What a behaviors help improve the performance measure "Nurses treat with Courtesy and Respect."
300
This critical element of safe, patient-centered care will truly impact patient outcomes in a positive manner, including reducing readmission rates to the hospital?
What is key information about medications and their common side effects?
300
Pain Positioning (turning, other) Possessions Potty (offer toileting)
What are the 4 P's that should be consistently addressed during hourly rounds?
300
Staff knocks on the door, asks if they may enter to empty trash/linen and/or clean the room, uses alcohol gel when entering and exiting the room, ensuring that the patient sees them rubbing their hands, makes eye contact with the patient and family, says their name and job title, explains what they will do and how much time it will take, asks if there is anything the patient needs, and thank the patient and family for their time
What is AIDET?
300
This is a best practice for communicating with patients about pain and taking steps to proactively manage it.
What is including asking about Pain (P=Pain) during the Hourly rounding process?
400
making eye contact, sitting in the patients room, asking clarifying questions, giving your full attention to the patient when they are speaking.
What are the behaviors staff can exhibit to assure the patient that they are listening carefully to them.
400
(1) Name of medication, (2) Purpose of medication, (3) Duration of the medication, (4) When the medication will take effect, (5) Dosage, and (6) side effects
What are the six critical components of teaching patients about medications?
400
The term used to describe the expectation that everyone responds to patient call lights, regardless of whether it is their patient or not........
What is the "NO PASS ZONE?"
400
These two environmental attributes have psychological effects on patients....
What are cleanliness and quietness?
400
This gives the nurse the opportunity to most accurately assess pain on different types of patient populations?
What is using the appropriate pain assessment scale for different populations?
500
An activity where nurses use their communication skills to ensure the patient, and the ongoing or off-going nurse and the family are all in the loop on the patients care, needs and goals.
What is Bedshift Report?
500
This is an important tactic/activity for teaching patients and families about their medications during their hospital stay?
What is Bedside Shift Report?
500
These are the tools that reassure patients and their families, and provide evidence that we are following through on our promise to check on them hourly.....
What is documenting our hourly rounds on the "pink sheet"
500
This type of environment is clean, quiet,promotes rest and optimizes patient outcomes.
What is a healing environment?
500
A patient environment that is comforting, minimizes distractions, and provides positive distractions is a proactive component in managing pain and results in a positive response for this.
What is everything possible was done to manage my pain.
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