HCAHPS
Questionnaire
Nurse Communication
Hospital Environment
Pain Management
100
Hospital Consumer Assessment of Healthcare Providers and Systems
What does HCAHPS stand for
100
sleepless night
What is "how often was your room quiet at night"
100
A great acronym to help ensure that every patient encounter includes the essentials.
What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank.
100
This has been shown to be the top successful tactics to reduce noise and enhance patient perception of hospital quietness....
What is closing the patients room door as often as possible?
100
Uncontrolled pain influences a patient’s ability to do this....
What is healing?
200
www.hospitalcomopare.hhs.gov
What is website where HCAHPS results are posted
200
the nurse said I should quit smoking
What is " did the patient fully understand their discharge instructions"
200
This activity helps ensure patients are looked after and their needs are anticipated and met. It also gives them more chances to ask questions and stay involved in their care.
What is meaningful hourly rounding
200
This activity has been shown to naturally get staff to talk more softly.......
What is dimming the lights?
200
a detailed tailored plan for MY pain management
What is Individualized Patient Care (IPC)?
300
Patients' perspectives or care
What is intent of HCAHPS initiative
300
my back hurts and its taking forever
What is "was your pain managed well"
300
An activity where nurses use their communication skills to ensure the patient, and the ongoing or offgoing nurse and the family are all in the loop on the patients care, needs and goals.
What is Bedshift Report?
300
This is a way to let the patient know their room has been cleaned, if they aren't present when the housekeeper was cleaning their room.
What is leaving a note or tent card from housekeeping?
300
This is a best practice for communicating with patients about pain and taking steps to proactively manage it.
What is including asking about Pain (P=Pain) during the Hourly rounding process?
400
Communication with nurse, communication with doctors, responsiveness of hospital staff, cleanliness of hospital, quietness of hospital, environment, pain management, communication about medicines, communication about discharge, overall rating of hospital, recommendation of hosipital to others
What are 4 key aspects (questions) asked of patients on the HCAHPS survey
400
I've told everyone already about my broken hip but they keep asking
What is "how often did you feel like you were listen to"
400
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations.
What are the type of behaviors to engage in to help improve the performance measures around "Nurses treat with Courtesy and Respect."
400
These two environmental attributes have psychological effects on patients....
What are cleanliness and quietness?
400
This gives the nurse the opportunity to most accurately assess pain on different types of patient populations?
What is using the appropriate pain assessment scale for different populations?
500
Always
What word do we want patients to use on their satisfaction survey
500
What was that you just gave me
What is "Before giving you any medication, how often did the hospital staff tell you what the medicine was for"
500
making eye contact, sitting in the patients room, asking clarifying questions, giving your full attention to the patient when they are speaking.
What are the type of behaviors nurses can exhibit to signal the patient that they are listening carefully to them.
500
This type of environment is clean, quiet,promotes rest and optimizes patient outcomes.
What is a healing environment?
500
Inquiring about a patients pain levels and pain control during post-visit phone calls?
What is an example of demonstrating true care and concern for patients comfort and wellbeing?
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