The acronym used to acknowledge and introduce yourself, explain the duration you will be caring for them, explain your role, and thank.
What is AIDET?
100
Place where info written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the White Board?
100
This method assesses a patient's health literacy and ensures the patient understands the education.
What is Teach Back?
100
Patients are asked about the hospital environment with regards to cleanliness and quietness at night.
What are questions that are asked on a HCAHPS survey?
100
The pain board and Epic doc flowsheet.
Where are places to document a patients pain level?
200
The best way to adequately provide effective communications for non-hearing and non-English speaking patients and/or companions?
What is the use of onsite translators or the translator phone.
200
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is hourly rounding?
200
Name of medication, purpose of medication, side effects.
What are necessary components to teaching a patient on new medications?
200
This activity has been shown to naturally get staff to talk more softly.
What is dimming the lights?
200
Repositioning, music, dimming the lights, Relaxation channel.
What are nonpharmacological pain interventions?
300
The department contacted if you need an interpreter for a non-English speaking or non-hearing patient and/or family members.
What is patient relations?
300
An activity where on-coming and off-going staff ensure that the patient and their family are all in the loop on the patient's care, needs, and goal. This occurs during handoff.
What is bedside reporting
300
This is where the nurse can place the medication education information for the patient to take with them when they go home.
What is the discharge folder?
300
This helps decrease noise even when close to the nurses station.
What is closing the door?
300
Always checking back with the patient within 1 hour of oral medications or 30 min for IV medications an intervention for pain.
What is reassessment of pain?
400
The Patient Experience can be measured by this.
What is HCAHPS?
400
These are the 2 questions for Responsiveness that patients are asked during the HCAHPS survey.
What are help to the bathroom and call light duration?
400
Documentation of education given to the patient (verbal or printed from micromedex) is charted in this place.
What is patient education in Epic.
400
The number you can call for a spill.
What is ICare Line?
400
The scale used to assess pain in a person who is sleeping or nonverbal.
What is FLACC?
500
A thought-out, planned process of returning aggrieved/dissatisfied customers to a state of satisfaction; the actions a provider takes in response to service failure.
What is service recovery?
500
Not passing up a visitor in the hallway who needs help,
Not passing up a call light when it is going off and
Responding quickly to a patient/visitor’s request for assistance versus passing off to someone else.
What is No Pass Zone?
500
The 4 choices a patient has to choose from in the HCAHPS survey in the Medication Communication category.
What is Always, Usually, Sometimes, or Never?
500
Staff who can pick up dropped items, notify housekeeping of spills, keeping linen and equipment out of window ledge, throw away used cups and food items, and ensure all objects are on one side of the hall.
Who is everyone?
500
The best way to accurately assess a patient's pain level.
What is asking the patient what is their pain level on a scale from 0-10?