"HI HO...HI HO... ITS TIO WE GO!"
The project TIO has been reviewed by Plan Review Staff but not approved by field staff. Construction has begun anyway. Describe who and how you communicate the problem.
WHAT IS...
DPOR, IOR, RCO, FLSO, DSE, OWNER
IN WRITING, VERBALLY, RESPECTFULLY, PROFESSIONALLY
You observe that your normally very good IOR is showing signs of regular failures to perform her duties. The troubling pattern of behavior causes you to take action. Describe your communication to bring it to a reasonable resolution.
What is....
DISCUSS WITH HER, SEEK TO UNDERSTAND, INFORMAL THEN FORMAL COUNSEL, IF NOT CORRECTED, INCLUDE IN FVR, NOTIFY AND COLLABORATE WITH RCO, NOTIFY ISU AND ROOT FOR THEIR SUCCESS
You receive a call from the Electrical Technical Lead regarding a submitted NMA for a project. How and with whom do you communicate to correct the behavior.
WHAT IS....
DISCUSSION WITH DPOR, TL, AND IOR INFORMING THEM THAT IF A TECH LEAD GETS INVOLVED, IT MUST BE A MATERIAL ALTERATION AND BECOME AN ACD
During a Pre-Construction Meeting you observe that key project professionals are not present, the IOR has developed the agenda and managing the meeting, and the DPOR has a lackadaisical demeanor. How do you communicate the challenges that this presents?
What is....
PROFESSIONALLY ADVISE THE DPOR, OWNER, IOR, AND GC THAT PERFORMANCE EXPECTATIONS ARENT FULLY ALIGNED AND MAY HAVE UNINTENDED CONSEQUENCES. NOTE CONDITION IN FVR. ADVISE RCO
You can clearly see that inspections and tests are ongoing as shown on the FIELD APPROVED WITH COMMENTS TIO. The IOR's Daily Reports are good and identify this ongoing quality assurance activity. However, many of the tests and inspections do not have an OPAA approved agency and no sample reports. Describe the conversation with the DPOR to remedy the situation
WHAT IS....
IT IS REQUIRED THAT SAMPLE REPORTS BE INCLUDED IN THE TIO AND THAT WORK MAY NOT PROCEED UNTIL THIS IS DONE. COORDINATION WITH YOUR QUALITY ASSURANCE TEAM IS ADVISED
The IOR sends you an email that includes his latest Daily Report. He notes that he used virtual reality, drones, face-time sessions, videos, photos, and reporting by others to obtain his personal knowledge but did not go to the site. How would you communicate the boundaries of acceptability to the IOR?
WHAT IS....
THE TOOLS NOTED CAN BE USED TO SUPPLEMENT IN-PERSON ON-SITE PRESENCE BY THE IOR. THEY SHOULD NEVER BE USED AS A SUBSTITUTE FOR PERSONAL KNOWLEDGE OBTAINED BY THE IOR'S PHYSICAL PRESENCE.
You and the IOR are very good friends and even socialize outside of work from time to time. You observe that he is taking advantage of your good nature. Describe your conversation with him.
WHAT IS....
RESPECTFUL, OBJECTIVE, AND REASONABLE. CLARIFY THE IMPORTANCE OF BOTH OF YOU PERFORM YOUR DUTIES PROFESSIONALLY WITHOUT BREAKING THE FRIENDSHIP. IDENTIFY SAFEGUARDS AND CLARIFY EXPECTATIONS
During your site visit you observe that the DPOR defers all management of the change log to the GC.
What are the conversations that you have to help educate the project team on the matter?
WHAT IS....
EXPLAIN THAT THE DPOR MUST DO THIS AND THAT THE IOR MUST HAVE THE MOST CURRENT LOG ON SITE. OFFER CODE SECTIONS TO SUBSTANTIATE YOUR COUNSEL. NOTIFY OTHER FIELD STAFF TO ENSURE ALIGNMENT.
You observed that work is proceeding without appropriate approved documents on site and with the IOR. What do you tell the Owner, DPOR, IOR, GC?
WHAT IS....
OWNER: YOUR PROJECT TEAM IS IN VIOLATION OF REGULATIONS BY ALLOWING THIS AND STOP WORK IS POSSIBLE. DPOR: ISSUE DIRECTION FOR CORRECTIVE ACTION. IOR: ADVISE THAT "DOES NOT MEET" IS COMING. GC: SAY NOTHING
The DPOR on your project does not really understand the concept of project 'Milestones' in the TIO. He asks you to help him create stages for the project since he doesn't know how. How do you advise him to proceed?
WHAT IS....
MY OSHPD DUTIES DO NOT ALLOW ME DESIGN, INSPECT, BUILD, OR PROJECT MANAGE. PLEASE CONSULT WITH ISU STAFF AS THEY CAN PROVIDE HELPFUL TRAINING IN THIS REGARD
The DPOR is looking to get her Certificate of Substantial Compliance (CSC). During your site visit she hands you all VCRs that are signed and dated but have left blanks in Box C & Box D of the VCR Form. In addition she has no designer's observation reports to offer. Describe how the communication could progress that might allows her to get CSC.
WHAT IS....
PLEASE DEMONSTRATE FOR ME HOW EACH MEMBER OF YOUR PROJECT TEAM APPLIED REASONABLE DILIGENCT TO OBTAIN PERSONAL KNOWLEDGE.
The IOR on your project is doing special inspection of post installed anchors and metal stud wall framing. You are responsible to validate his role in this regard. With whom do you consult and how does your communication satisfy the validation you need?
WHAT IS....
A CONVERSATION WITH THE DPOR TO ENSURE THAT THE IOR WAS APPROVED BY HIM/HER TO DO THIS WORK SCOPE. A DISCUSSION WITH THE RCO MAY BE NEEDED TO CONFIRM ACCEPTABILITY OF WORKLOAD CONDITIONS. A LOOK AT THE APPROVED TIO TO CONFIRM.
During your site visit you observe that the framed walls were not even close to constructed in accordance with the approved drawings. You are asked by the Owner if it is better to make a change to the approved drawings by issuing an ACD or ask the contractor to fix it. Describe your conversation with the owner.
WHAT IS....
IT IS BEYOND OUR JURISDICTIONAL AUTHORITY TO TELL YOU HOW TO PROCEED. YOU SHOULD BE ADVISED THAT TIME WILL BE NEEDED FOR YOUR DPOR TO COMPLETE THE ACD AND FOR OSHPD TO REVIEW AND APPROVE IT. AS OWNER, YOU NEED TO DECIDE WHICH OPTION OFFERS THE BEST VALUE
When you visit the job site you notice that a shotcrete wall was poorly constructed with rock pockets and voids throughout. The GC said there was a Quality Control Program for the project but it is never referenced by the project team. How do you advise the project team about achieving better outcomes for future work?
WHAT IS....
WHILE IT IS NOT WITHIN OSHPD JURISDICTION TO ENFORCE QUALITY CONTROL PROGRAMS, IT IS A GOOD PRACTICE TO USE ONE REGULARLY THROUGHOUT THE COURSE OF THE WORK TO BETTER ENSURE THAT WORKMANSHIP IS TOP NOTCH
A large project has multiple IORs. Suzy and Cesar are shown as the 'Lead' IORs. Kip is shown to be a TIO administrator with no inspection responsibilities. Tichard Rannahill, Tris Crokis, and Alto Toontash are assigned to be in the pool of IOR that do everything else. What is your communication with the DPOR regarding this?
WHAT IS....
YOU CAN ONLY HAVE ONE 'LEAD IOR'. KIP CAN ADMINISTER THE TIO BUT CANT BE IDENTIFIED ON THE TIO OR PROJECT RECORD. THE OTHER INSPECTORS MUST HAVE CLEARLY DEFINED RESPONSIBILITIES.
WHAT IS....
THE IOR IS RESPONSIBLE TO APPLY REASONABLE DILIGENCE TO OBTAIN PERSONAL KNOWLEDGE OF CONTINUOUS INSPECTION OF ALL PARTS OF THE WORK. IT IS THE DPOR'S JOB TO COLLABORATE WITH THE IOR TO DEVELOP A QA PLAN THAT ENSURES THIS
The IOR begs you to delete the FVR you wrote that noted a failure on his part to provide adequate and competent inspection. You respectfully and professionally respond to him by reassuring him of the following points.....
WHAT IS....
YOU CANNOT DELETE / EDIT A FILED FVR. YOU ARE ABLE TO INCLUDE POSITIVE IMPROVEMENT IN SUBSEQUENT FVRS IF YOU OBSERVE IMPROVEMENT IN THE IDENTIFIED AREAS
You and your RCO sit down to discuss some changes being made at OSHPD. You don't agree with much of what is being changed. You are at a cross roads to either comply with his direction, ignore it, or discuss it with him further. How do you choose?
WHAT IS....
A RESPECTFUL CONVERSATION THAT RESULTS IN 'AGREE TO DISAGREE' IS NOT A BAD CHOICE.... IGNORING THE DIRECTION IS. ULTIMATELY, WE ARE ALL OBLIGATED TO FOLLOW DIRECTION CHANGES OFFERED TO US BY OUR SUPERVISORS
At the completion of the project you glance at the air balance report and see that it is signed off by the MEOR. You notice that their appears to be an obvious discrepancy in the airflows shown. The IOR never noted it in his daily report. With whom do you discuss this issue with and how does the conversation go?
WHAT IS....
IT IS EXPECTED THAT THE IOR WILL LOOK TO SEE IF THE AIR BALANCE REPORT IS SIGNED AND LOOKS REASONABLE. HOWEVER, THE MEOR HAS THE LAST WORK REGARDING THE ACCEPTABILITY OF THE REPORT AND HE IS THE PERSON TO GIVE DIRECTION REGARDING THE DISCREPENCY FOUND.
When you go to the jobsite you ask the IOR for a copy of the most current and updated TIO. He tells you the DPOR manages the TIO and that you should get it from her. Is assertion wrong and how would you explain to her the expectation for her involvement?
WHAT IS....
NO, HER ASSERTION IS NOT WRONG. THE DPOR MANAGES THE TIO. HOWEVER, THE IOR HAS A RESPONSIBLITIY TO KEEP THE MOST CURRENT VERSION OF THE TIO ON SITE AND AVAILBLE TO THE FIELD STAFF AND DESIGNERS
During an OSHPD Field Staff Meeting, your RCO confirms that you need to 'apply reasonable diligence to obtain personal knowledge' of the projects for which you have been assigned. What do you tell him to assure him that you are satisfying this expressed standard of care?
WHAT IS....
THAT YOU STUDY THE PROJECTS AND PREPARE IN ADVANCE OF YOU SITE VISITS. YOU GO TO THE SITE REGULARLY TO OBSERVE THE CONSTRUCTION AND MONITOR THE TIO AS SHOWN ON FVR. YOU EVALUATE THE IOR AS SHOWN ON THE IOR EVALUATIONS
One of the IORs on your project refuses to listen to your verbal counsel regarding observed behaviors that need improvement. He ignores performance issues identified in your FVR and refuses to accept guidance from ISU for 'Enhanced Monitoring & +Training'. He insists that the problem is all OSHPD's. How would you advise him?
WHAT IS....
YOU MUST COMMUNICATE PLAUSIBLE OUTCOMES THAT ARE DERIVED FROM OBSTANATE BEHAVIORS. HE MUST BE MADE AWARE THAT HIS ACTIONS WILL BE REPORTED TO ISU AND THAT SUSPENSION AND/OR REVOCATION ARE REAL POSSIBLITIES
Over the course of time you observe some industry wide changes (good or bad) in behaviors by project teams and their members. What are ways that you can communicate your observations to positively INFLUENCE things so that everyone wins?
WHAT IS....
IN COORDINATION WITH YOUR RCO, DISCUSS YOUR OBSERVATION WITH ISU AND PARICIPATE IN AUTHORING A 'TIP OF THE DAY' OR BEING A PRESENTER DURING A 'FIELD BRIEF ADVICE' SESSION.
The IOR noted in his field report that the air handler had received special seismic certification as required by the approved drawings. However, no label was found on the installed equipment. What conversations will need to take place to reach resolution?
WHAT IS....
INQUIRY OF WHY THE IOR REPORTED BAD INFORMATION AND HOW HE CAN FIX THIS IN THE FUTURE. NOTIFICATION TO THE DPOR THAT THERE IS A PROBLEM AT HIS PROJECT THAT REQUIRES HIS DIRECTION.