Communication
List 5 barriers to communication
what are:
1. Talking too fast, too much, or too little.
2. Improper sentence structure or poor choice of words.
3. Incomplete or unorganized thoughts.
4. Generalizations.
5. Inappropriate language level.
6. Accents, different “jargon” (i.e. career language or slang)
7. “Know it all” or using insulting words.
8. Using “why” all the time.
9. Hostility, prejudice.
10.Daydreaming, selective listening.
11.Jumping to conclusions.
12.Reacting to appearance (i.e. disabilities, poor hygiene)
13.Failure to have the message repeated. 14.Different knowledge levels or diverse backgrounds 15.Outside barriers – noise levels, visual distractions etc.
who we are or perceived ourselves to be is also reflected by these 3 things, what are they?
attitudes
beliefs
values
In the PP, there were 7 things that impacted your ability to listen effectively. Can you list 5?
stimulus overload, preoccupations, distractions, rapid thought, incorrect assumptions, talking has more rewards, we don't know how
What are the 6 steps in a WIN-WIN conflict resolution?
1. Identify the problem
2. Approach the other person and describe the problem as you see it.
3. Make sure the other person has understood.
4. Try to understand the other persons point of view
5. Think about a number of solutions
6. Evaluate the solution
why is touch a powerful tool
love and belonging
communicates caring
what are the 2 types of communication
Why is self-esteem important
shapes behavior, creates emotion, low self esteem is painful and prevents us from reaching our potential
Stereotyping • Advice giving • Reassuring • Blaming • Critiquing • Answering your own questions • Patronizing
2 or more people express different views on a subject
What are the 2 types of touch?
Procedural Touch: touch used to complete a task or get through day-to-day functions
Non-Procedural Touch: touch used to express emotion
what are the 4 components of the communication process
sender, receiver, message , feedback
what is self concept?
The mental image one has of oneself
What is the difference between open and closed ended quesiton?
open- questions in which allow for numerous responses and encourage further sharing of feelings and experiences.
closed- Questions that allow for limited responses only and shut down sharing of feelings or experiences.
what are the 3 conflict management styles
Assertive Non-Assertive Aggressive
what are some caring touch practices discussed in class with a holistic approach?
•Acupuncture •Massage Therapy •Meditation •Reiki •Reflexology •Naturopathic Medicine
what is 4 reasons why we should learn to communicate effectively?
to know ourselves, meet psychological needs. love and belonging, express our needs, avoid arguments, establish relationships, understanding
who we are or perceive ourselves to be is reflected by these 3 things.
attitudes. values and beliefs
What does soler stand for ?
Sit at a comfortable angle and distance
Open body Language, arms and legs uncrossed
Lean forward from time to time
Effective eye contact
Remain relatively relaxed
what are the 3 types of conflict
pseudo conflict – lack of understanding/misunderstand each other. Communication breakdown.
Simple conflict – differing ideas, perceptions, goals/disagree over what to do to achieve goals. Subject or topic orientated.
Ego conflict – personal differences /feel personally attacked/personalities clash.
What are the zones of touch?
Intimate Zone: Genitalia
Vulnerable Zone: face, neck, front of body
Consent Zone: mouth, wrist and feet
Social Zone: hands, arms, shoulders and back
What is the overriding principle that describes interpersonal communication?
maintains the worth, value and dignity of all individuals involved
what are the 3 aspects of self esteem
Private me, ideal me, public me
what are the 3 steps to active listening
approach with a non-judgmental attitude
Listen with an attentive, receptive body and mind
Reply in a manner that indicates you have understood what the speaker intended.
In a professional setting, what is the best conflict management style?
Assertive
What are some reasons we may utilize touch ( provide 3 examples)
to collect information (skin for temperature)➢ To express a need when other senses are impaired ➢ Important in physical and mental development ➢ To express emotions (positive and negative) ➢ To meet a need for intimacy, romantic and platonic ➢ To bring both emotional and physical comfort