What is Acknowledge, Introduce, Duration, Explain and Thank you.
100
The best way to adequately provide effective communications for non-English speaking patients and/or companions?
What is onsite translators or the translator phone.
100
How many questions are on the HCAHPS survey?
What is total of 32.
100
Introduce yourself by name and your role in the department and let them know you are going to care for them.
What is the "I" in AIDET (Introduce).
100
This improves call light response time.
What is No Pass Zone.
200
What is AIDET?
What is an acronym used to effectively communicate with patients, in order to improve the patient's perception of their care, helps reduce their anxiety, and helps build patient loyalty and satisfaction.
200
Who decides if the patients and/or family have received effective communication?
What is the Patient?
200
What does HCAHPS stand for?
What is Hospital Consumer Assessment of Healthcare Providers and Systems.
200
Discuss how long a patient may have to wait and how long it will take to complete a procedure as well as how long it will be before you return.
What is the "D" in AIDET (Duration).
200
This is when you start the discharge process.
What is At Admission.
300
Why use AIDET?
What is an evidenced based practice tool proven to improve the patient experience but also to impact clinical outcomes. Ex: More likely to comply with med & tx regimens, helps alleviate anxiety & foster better compliance with discharge instructions.
300
Telling the patient your name, title, how many years you have been a nurse, and how great your team is including your physician.
What is building your self and team up.
300
How is the HCAHPS survey administered?
What is by mail, telephone, mixed mode, or IVR (interactive voice response).
300
Greet everyone you meet with a friendly smile and use their name.
What is the "A" in AIDET (Acknowledge).
300
Only environmental services are responsible for the cleanliness of the patients room?
What is False.
400
What are some examples of the "A" element of AIDET? Select all: Smile, Introduce yourself, Greet the patient, Thank the patient, Call the patient by name
What is Smile, Greet the patient, and Call the patient by name.
400
What is the foundation of patient satisfaction?
What is Communication.
400
What are people most likely to complain about after their hospital stay, resulting in lower HCAHP scores.
What is Care Transition. Understanding how they are to care for themselves once in their home environment or alternate settings. (Ex: Purpose of taking meds)
400
Keeping the patient informed about delays, consultations, daily activities, and all other events or routines the patient will experience.
What is the "E" in AIDET (Explain).
400
This builds patients trust, enhances teamwork, and improves patient safety.
What is Bedside Handoff.
500
These are the key areas where associates can apply AIDET to improve the patient's experience. Select all: Hourly rounding, Bedside reporting, Whiteboards with names & #'s, Responsiveness to call lights, Holistic options.
What is ALL OF THE ABOVE :)
500
The best way to communicate with your patient is to ask close ended questions, while standing over them.
What is False.
500
How soon after a patient is discharged do they receive the HCAHPS survey?
What is 48 hrs to 6 weeks.
500
____________ patients for trusting the staff with their care and closing the clinical encounter.