What service type am I?
Adjuster will be onsite with our technician to assist the adjuster with his/her inspection.
Ladder Assist
I am calling to schedule for my roof inspection.
Homeowner
I am used as an CRM and used daily for everyone in the company.
Exemplar
Who do we email for last minute/same day request?
Scheduling department Email Claims@hancockclaims.com cc leadership
Adjusters
I am scheduled with the point of contact and can be scheduled for the earliest time at 11am.
Direct Inspection
I work on behalf of the policyholder. Insured cannot be contacted at all.
Public Adjuster
UKG
Who do you email for photo compression?
Claims department/report department Email Reports@hancockclaims.com
What time are the technicians assigned the night prior?
5pm
I am an inspection of up to 3 rooms for damage including water stains and carpet stains.
Interior Inspection
I am calling to subpoena the technician to court.
Lawyer.
I am used for the customer service department to continue learning. Used like Google.
Training Learning Center or TLC
Who do we email for eagleviews?
Email Diagrams@hancockclaims.com
Who can be opted in for Hi Marley?
Homeowners
A cover up for the roof damage. Scheduled between 8am-6pm.
Emergency tarp
I work with five star roofing calling to schedule to meet the technician.
Contractor
Symbility (core logic)
Who do we escalate billing invoice request to?
Email billing department at billing@hancockclaims.com
Who is responsible for report, diagram, or photo questions from the adjuster?
Technicians
I am completed Virtually and scheduled automatically.
I need an updated number for the adjuster on file to reach out.
Technician
Used for uploading assets. We check manually for Allstate
XactAnaylsis
Who do we email for legal matters?
Email the legal department to legal@hancockclaims.com
If the insured is requesting claim update after the inspection is completed, who do they speak to?
Their adjuster.