Terminology
What is a Solo inspection?
Direct inspection.
When Allstate calls in for a status update on a project, which system should you search the claim in with Exemplar?
Xactanalysis
If no number is provided for the insured. Who do we contact regarding the number for the insured? Which script should we use to send to the adjuster?
The adjuster; new number script
What button should you select if you are the first contact on a project.
First contact button
When you get into work, what aux do you start in?
Available
What is the Public Adjuster's role on a project?
They represent the insured.
Who approves a service type to be added or removed?
The adjuster.
Who to inquire about a hotel reservation after hours.
Technician's TM
What time do we start making calls to the west coast?
11am
What is the time frame for an Emergency Tarp?
7-8am (unless requested otherwise)
What is another term for assets?
Deliverables
Which portal should an independent adjuster use to submit a claim?
IA portal
If the contractor is not listed on the claim, what should we do next?
Call insured or adjuster to confirm
Does State Farm offer interior inspections as a service type?
No
Who can we send the PIF's too?
Adjusters only
What is another term for policy holder?
Insured
If an inspection gets rescheduled on the day of the appointment, who should you notify before rescheduling the appointment?
The assigned technician.
What do you utilize to locate TM, FM, FS info?
Field org chart
Where can we find the contact information for the field manager, regional manager, or field supervisor?
Updated Field Org excel spreadsheet; User list for telephone number
Where do notes for the technician go?
What is a boomlift?
A piece of machinery that allows access to four story buildings.
When we send an email to boom lifts department for a boom lift request, what status should the project be placed in?
Hold
Who should always be included in the email when sending an escalation?
Leadership
If a project has a snow delay, what should the status be in?
hold
What is the cutoff for next day scheduling?
430/5pm