Emergency Preparedness
What is the code color for fire emergency?
RED
What are the three things to do during active shooting?
Run, Hide Fight
Someone appears in front of you, tries to talk to you, but you don't understand the language. What will you do?
Give a smile. Find interpretation assistance.
What does billing staff do?
Review the codes, submit the claims, fix the denied claims, generate revenue; support operation staff about billing and collection questions
What to do during an earthquake?
Drop, Cover, and Hold On
Suggest one thing that you can do to de-escalate a situation if a patient starts to be verbally aggressive.
Be calm. Be empathetic. Listen. Maintain a safe distance. Set limits.
Why is it a good practice to introduce yourself before you start the service?
What does HR staff do?
Recruitment, Benefits and Compensations, Staff Development, Staff Wellbeing, Counseling,
What does PASS mean when using a fire extinguisher?
Pull, Aim, Squeeze, Sweep
If an angry patient/client shows up and asks for the whereabouts of a certain staff, what should you do?
Do NOT disclose the location and contact information of the staff.
What is a good way to greet the patient/client before you start giving the service?
A smile.
What does Call Center do?
Scheduling, Triaging, Counseling, Providing Information, Answering Questions...
What does RACE mean during a fire emergency?
Run/Rescue, Alert, Contain, Evacuate/Extinguish
If you have concern or suggestion about workplace safety, what should you do?
Bring it up. Talk to your supervisor. Talk to HR.
Why is patient experience important?
Builds a good patient doctor relationship, helps achieve better health outcome; patient retention....
What does Facility Team do?
Maintaining facility safe and clean, Support outreach work, Fixing things, Bringing food to us...