Definitions
Requirements
This or That
Did you know?
What guides us
100
Individuals or groups who have direct interest on organizational success.
What are stakeholders?
100
This is the state issued APPROVAL for new services and construction for hospitals.
What is "Certificate of Need"?
100
Agreed on METHODS for tasks in the care process
What are protocols?
100
Largest single group of HCOs
What is an acute care hospital?
100
statement of purpose-"serve the sick"
What is the mission?
200
They are institutional and personal caregivers such as physicians, nurses, hospitals.
What are providers?
200
Government approval to perform specified activities.
What is licensure?
200
Multiple service units under a single ownership
What is healthcare system?
200
Tranformational style of leadership includes: a reward and punishment b monarchy c empowerment d top-down leadership
What is C?
200
Expansion of the mission expressing intentions, philosophy, and self image
What is the vision?
300
Patients and others who USE services of an organization
What are customers?
300
Organizational excellence is measured by what: a. number of awards b. net profit c. stakeholder satisfaction d. number of employees
What is C?
300
Unit within an HCO that relies on another unit for SERVICE
What is a customer?
300
These external agencies review quality of care and use of insurance benefits
What are Quality Improvement Organizations?
300
Expansion of mission that expresses basic rules of acceptable conduct
What are values?
400
Physicians who manage broad categories of HOSPITALIZED patients.
What are hospitalists?
400
The individuals or groups who have DIRECT interest in organization's success.
What are stakeholders?
400
Customer satisfaction is to market share as provider participation is to: a retention b bonuses c compliance to authority d tort claims
What is A?
400
These hospitals fulfill COMMUNITY needs, owned by community
What are community hospitals?
400
"POWER" of an associate to control his or her work situation in ways consistnet with the mission.
What is empowerment?
500
Consortium of HCOs and professionals, provider organizations that assures a minimum level of safety and quality in HCOs.
What is The Joint Commission (TJC)?
500
Power in the marketplace is exercised through: a strict rules and regulations b the laws of government c dictatorship d negotiation
What is D?
500
Strategic activities focuses on: a some patients, now b all patients, into the future c all patients, now d some patients, into the future
What is B
500
This consumer protection law addresses patient confidentiality.
What is HIPAA (health Insurance Portability and Accountability Act)
500
Management that relies heavily on formal process specification and performance mesurement
What is evidence-based management?
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