F Keys
Who am I
Products
Weeks
Other
100
I am the function key that allows an agent view, add, change or delete a subscribers email address.
What is F1
100
I am the function key that allows you perform a Service Change or Move the customer.
I am F4
100
I am the Print Subscription options that are available to subscribers
What is Home Delivery and Mail Subscription
100
A bill me later customer is sent a renewal notice every ___________ weeks
What is 8
100
What is the note code that is used by a CSR?
What is "INHS"
200
I am the function key that allows an agent to perform a Home Delivery START on the customers account
What is F2
200
I am the 2 digit number at the end of a promo code that indicates that a customers price is subject to change.
What is "52"
200
I am the print non-subscription options available to subscribers
What is Single Copy and Back Issues
200
If a customer enrolls for a bill me later promo, the promo will last _____________ weeks.
What is "13"
200
What is the very last day that a customer should make a payment?
What is the day before the expiration date
300
I am the function key that allows an agent to enter a delivery complaint?
What is F5
300
I am the 2 letter paper code that represents a customer who has a Print and Digital Subscription.
What is "AM"
300
What service offers a digital replica of the Newspaper?
What is E-edition
300
What is the maximum amount of weeks a customer could pay for
What is "52"
300
What type of customer gets charged $4.00 for a premium paper ?
What is an EZ Pay Customer.
400
I am the function key that allows you to convert a customer to EZ Pay.
What is Shift F3
400
I am the days of the week that redelivery is only available until 9:00am
What is Monday, T, W, T - Friday
400
When a customer enrolls for all digital access, what do they have access to?
What is 1. www.houstonchronicle.com 2. iPad 3. E-edition
400
An EZ Pay customer is billed every _______________ weeks
What is "4"
400
Name 3 pieces of information that we need to Enter into DISCUS to start a customer. (No Personal Information)
What is the Paper Code or Service Code or Service Type , Start Date , Promo Code.
500
I am the function key that allows you check the customers balance as of today's date.
What is Shift F6
500
WSM is the code that DISCUS uses for what days of delivery?
What is Wednesday - Sunday
500
I am available at this cost on ITunes to non subscribers who want Ipad access only.
$59.99 per year or $5.99 per month
500
If a customer enrolls for a promotion with EZ Pay the promotion will last_____________ weeks
What is "26"
500
What function key would you press if you entered an address and it indicates" Multiple addresses at this location" and the Service Type is MS.
What is Shift F2
M
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