HCSG Knowledge and History
This person is your director of operations. He oversees multiple District Managers and is 100% accountable to the financial and operational performance in each account in the region.
Who is Michael Kessler
This email address is who you send all new hire correspondence to
To District Manager
This is our applicant tracking software that collects the candidates from open positions we post. It gives us a place to view candidates resumes and work them through the recruiting workflow.
What is iCIMS
This determines how many days of PTO an employee has
What is anniversary date
This type of documentation can be given to an employee in an attempt to correct an undesirable action or outcome and is an effective and necessary part of progressive discipline.
What is an Employee Corrective Action (ECA)
This person is titled CEO of Healthcare Services Group. He spearheaded our Purpose, Vision & values and is accountable to the board of directors and all of our share holders.
Who is Ted Wahl
This code is needed to start the onboarding process
What is 3 digit facility specific payroll code
This HCSG team member can help improve your effectiveness in recruiting and in special situations can help you with candidates and recruiting for your facility.
Who is District Staffing Coordinator (DSC)
This type of isolation room requires that a housekeeper use special tablets or a 1-10 diluted bleach solution. They are also REQUIRED to wash hands as sanitizer is not enough to kill this bacteria
What is C-Diff
The IAP (interactive process) refers to
The policy in which an employee has suffered from an out of work injury and is looking for a workplace accommodation
This was the year that HCSG was founded with $10,000 in start up capital and under the name “Healthcare Housekeeping Systems”.
What is 1976?
This website is where current employees can view their paystubs, w2 and must be created while onboarding
What is PrismHR
Account Manager that has gone through the MIT learning paths and is now eligible for incentive bonuses for training future managers
What is a TCAM
Quality assurance, used to hold staff accountable.
At least 1 complete room and 1 common area for your housekeepers
Steps required before terminating an employee
What is verbal warning, documented counseling, written warning, final written, suspension followed by termination
This is the price of our stock today. It can be found by using the stock ticker code HCSG.
What is 11.71
Difference between manager login and employee login when beginning the onboarding process
Manager Login - where we can innate the hiring process and verify the I9
Employee Login - where external candidate fill out the application & begin the new hire process
48 week program where an employee will go through comprehensive training on our front line procedures as well as learning management skills and how to properly implement our systems before becoming an account manager
What is a LEAP
This document that is required for the laundry aide to fill out accurately on a daily basis is used by the Account Manager to determine if the set par levels are adequate for the nursing staff to provide care to our residents.
What is Linen Delivery Log
These are the four steps required when inquiring about a workplace injury
1. Employee notifies supervisor
2. Employee calls S1 Medical
3. Nurse gathers information and guides employee
4. S1 Nurse will send report to RISK and will further decide if employee is on restrictive duty or leave.
This program allows ALL HCSG employees become part owners of our company. The requirements are as follows: Must be a full-time or part-time employee who has worked an average of more than 20 hours per week and who has completed two (2) years of continuous employment by the end of the calendar year. Shares are purchased by the participant at 85% of the closing price on the first or last trading day of the plan year, whichever is lower.
What is the Employee Stock Purchase Program (ESPP)?
When completing section 2 of the I9 form, these documents are required to be provided from our external candidate
What is
- Birth Certificate
- SSN
- Passport
- ID
When reviewing and interviewing candidates in iCIMS, this step is crucial. It activates the algorithms in iCIMS which will target the type of candidates you are looking for and also lets iCIMS know whether or not your candidate flow needs to increase, stay the same or decrease.
What is progressing candidates through the proper iCIMS workflow
This policy protects our residents and patients. It requires all HCSG team members to immediately notify our supervisor and/or a designated person (usually the administrator) in each facility, if we witness, were told or suspect any type of wrong doing to our residents/patients. If we do not report or we do not report timely, we could be punishable by federal law.
What is Patient/Resident Rights, Abuse, Neglect, and the Elder Justice Act?
Reasonable Suspicion of Substance Abuse Policy
1. Pull employee from floor
2. 2 Managers in facility fill out reasonable suspicion form
3. Explain to employee their option - Concentra/LabCorp for a drug test or immediate suspension, under investigation for termination
4. Do NOT let employee drive themselves.