All about HCSG
Housekeeping Systems
Laundry Systems
Everything Floor Care
Management FUN
100
This was the year that HCSG was first founded
What is 1976
100
1. Empty Trash 2. Horizontal Dusting 3. Spot Clean 4. Dust Mop Floor 5. Damp Mop
What is the 5-Step Daily Resident Room Cleaning method
100
1. Pick up soiled linen 2. Sort soiled linen 3. Washing 4. Drying 5. Folding 6. Delivery
What are the steps in the laundry process
100
This is the color most often used with an auto scrubber for daily cleaning of the hallways and common areas
What is a Red Pad
100

The Department that you reach out to, to initiate FMLA

What is LOA

200
3220 Tillman Dr suite 300 Bensalem, PA 19020
What is the address of HCSG corporate headquarters
200
Germicidal, glass cleaner, deodorizer, rags, sponges, scraper, Johnny Mop, trash bags, toilet tissue, paper towel, clean bucket & wringer, wet floor sign, dust mop, damp mop, dust pan, broom, high duster
What are the materials needed for a properly stocked housekeeping cart?
200

How often we clean and log the dryer vents

What is every Hour

200
This is done to remove surface dirt Make several passes over the area to be cleaned Be sure beater bar is turning and set at the correct height Be sure bag is not full & emptied regularly Use attachments to clean along baseboards and corners
What is vacuuming
200

Where all staff goes to retrieve W2s and Paystubs

What is The Prism App

300
Daniel P. McCartney
Who is the founder, first CEO, former Director, current Chairman Emeritus at HCSG
300
This method teaches housekeeping to dust mop the floor before wiping down the horizontal & vertical surfaces of the area so that your dust mop does not get wet & inefficient.
What is the 7-Step Method of Cleaning Bathrooms
300
You never wash or dry these on high heat. Allow to air dry or only on air fluff to dry with no heat Wash these on mild cycle with a short extract Hung damp will keep these wrinkle free from their own weight stretching them as they dry Need to be washed annually at minimum
What are Cubical Curtains
300
Part of this procedure involves: making sure the floor is clean. Move any movable furniture. Spray a fine mist onto the floor never over the machine. Use a side-by-side machine to work chemical agent into the floor
What is buffing
300

After the morning check of hours in EPAY, the information is transferred here to make sure we are on track with our budgeted hours. 

What is Payroll Confirmation

400

The amount of States that HCSG currently operates in, in the USA

What is 48

400
You list comments and your findings on these There are 25 different points of observation These are done daily with staff present The backbone to accountability of front line housekeepers
What are Housekeeping QCIs
400
1. Wash on a cycle with no bleach 2. Wash at a temperature of 180 degrees or less 3. Air Dry 4. Update Inspection Log and Facility Audit
What are the steps for Laundering Slings
400

5-6 coats of wax should be used in this area when stripping and waxing

What is a resident room

400

This effects clients 5 start rating, may result in fines, and effects our relationship with the client (we are the expert)

What is a Tag

500
He is the current President/CEO of HCSG He just did two videos for the company one on Purpose, Vision & Values; and the other wishing everyone a happy Thanksgiving
Who is Ted Wahl
500
This is posted monthly prior to the 1st of each month This may be altered throughout the month Used as a guideline to direct housekeepers Shows all the resident rooms that are online in the facility Helps maintain the goal of cleaning each resident room this way once per month
What is a Deep Clean Schedule
500

Residents personal belongings that is washed, dried, hung, and returned.

What is Personal Clothing

500
This is the biggest difference between Buffers & Burnishers
What are the RPM of the machines Buffers: slow speed generally between 150-350 RPMs Burnishers: high speed generally between 1400-2000 RPMs
500

The Amount of time that we have to keep employee files once they have left the company. 

What is 7 years

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