True or False
We offer Flood and Earthquake insurance through Palomar.
True
What Branch Plus Partner do we utilize for classic cars?
Safeco
What Software do we use to document supervisor escalation calls?
Asana
Flat roofs that are 15 years old and newer are eligible for home coverage with Branch in the state of New Mexico with a 1% wind/hail deductible.
False - Flat roofs are only eligible if they are 10 years or newer and the policy has a 1% wind/hail deductible
In Staff what is the error 50106?
Unsupported Roof Material Rejection
What source do we use to update a Chargedesk Record Policy ID?
Staff Tools
An Escalation to Dev is required to remove vehicles, and remove/reduce coverages while a moratorium is active
True
Under Agent details on a policy sold by an independent agent if there is not a contact number showing in staff where else can you find this information?
Declaration Pages
Where can we locate information on fees on a policy.
Product Matrix
A Death Certificate is required for a co-applicant in order to remove the named insured.
False. If there is not a co-applicant listed we could use a death certificate.
Do we require 6 months of prior continuous coverage for the state of MI?
No. We do for all states Countrywide - except NH, MI, KY, ME, TX, CO & MD
What Slack channel to we use for State Verification Requests.
#Workflow-Assistance
To find a UBI in staff for community drive do a $0 endorsement, open clarion door data and search UB with Ctrl F.
False. Do a coverage change (not $0 endorsement).
What is the general time frame for an adjuster to review and respond on a supplement request?
It can take 10-15 business days from the date received for a Supplement for the Adjuster to review and respond.
What Slack channel do we use to remove PII from Front chats?
Contact-Center-Support