It's All Relative
Depot Lingo
Homer Steps
Who Ya Gonna Call?
Oops I Forgot That Part
100
This person has been the CEO of The Home Depot since November 2014.
Who is Craig Menear?
100
These three acronyms represent a brief three question survey at the end of our calls.
LTSA / CES / ASAT
100
This button is clicked as the initial step when creating an Open Sold Order For Change.
What is Create and Maintain?
100
After successfully adding changes to OSOFC order, who MUST you always call?
What is HDA / GE?
100
These items cannot be added to an Open Sold Order For Change - Name 1
What are Stacking Kit, Pedestals, Ice Makers, Trim Kits.
200
The Tempe Contact Center opened in this year.
What is 2015?
200
This system is where we always start and finish on all calls.
What is CRM?
200
This type of order number is needed to begin processing an Open Sold Order For Change.
What is an "H" order number?
200
-Within 48 hours- we call _____ about damage and defective items delivered.
What is HDA/GE?
200
This code you have to enter into eSVS for a part or service.
What is an M-Code?
300
The store, the vendor and .com associates can all communicate through this system.
What is Depot Direct?
300
This system is where we will stage an Open Sold Order For Change
What is eSVS?
300
What 'bin' do you select when leaving a Will Call note in eSVS? a.) Lock in Changes b.) FYI only c.) Online d.) Continue
What is b.) FYI only?
300
After successfully completing an Open Sold Order For Change we will call ______.
What is HDA / GE?
300
Ranges and Dryers need this additional part to complete delivery/installation.
What is Power Cord or Gas Install Kit? (Either acceptable)
400
This state is where the first two Home Depot stores opened.
What is Georgia?
400
This system is what is used to process payment for Open Sold Order For Change.
What is SPOS?
400
Before proceeding to SPOS, you must do this with your changes.
What is Lock In Changes?
400
When processing a payment in SPOS, we click this button
What is Phone Sale?
400
We will not provide this type of conversion installation service for Major Appliances.
What is LP (Liquid Propane)?
500
What year did we first surpass $300,000,000 in sales for homedepot.com a.) 2002 b.) 2004 c.) 2016 d.) 2007
What is d.) 2007?
500
This system is used to view (but don't send!) receipts for orders over 90 days
What is Purge?
500
These three things need to be included when leaving for OSOFC.
What are M-Code, Price and Description?
500
If a customer calls in to add service/parts to their delivery for a gas range, in a region requiring a permit, it is best to reach out to _______.
What is the Local Home Depot Store?
500
This part can be purchased to reduce noise and vibration caused by a washing machine ****DAILY DOUBLE!!!!****
What are Anti-Vribation Pads?
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