Cabinetry & Counter Tops
What are the elements that make up Cambria counter tops?
Quartz + Binder + Pigment
In Gaggenau appliances what are the 2 series that the appliances are categorized into?
400 Series
200 Series
How long is the Initial Consultation and what system do you use for to schedule an appointment if when we have a walk-in customer?
1/2 hour associate preparation time, 1 hour meeting time with client.
You would make an appointment on CMT( Customer Management Tool).
Can you purchase an item through Order Up?
No, mainly used for quoting appliances-you must send it to ESVS to process sale.
What credit option offers a fixed payment option with a longer payback time period?
Project Loan:
Offers fixed payment options and up to 114* months to payback loan
What is the main construction difference between American Woodmark and Hampton Bay Cabinetry Designer Series?
American Woodmark is Framed and Hampton Bay designer Series is Frameless
What horse powers are available in the Moen garbage disposals? And what are the warrantees available on each?
1 HP, 3/4HP, 1/2HP, 1/3HP
5 Year for 1/2, 1/3 HP
10 Years for 3/4 & 1HP
when processing an appliance sale, do you add the delivery and installation in Order Up or in ESVS?
ESVS
How many portals are available in Project Center and what are they?
Store Portal
Service Provider Portal
Customer Portal
What Credit Options are available at the HDDC?
1.Home Depot Consumer Card
2.Home Depot Project Loan
3. Home Depot Pro Account
Does Kraftmaid offer height and width modifications?
Yes
What does a Thermostatic Valve do?
You set it and Forget it.(Maintains water temperature).
What are the four elements of the Fish Philosophy
Play
Be There
Choose Your Attitude
Make Their Day
How can chatter be used and where is it located?
To post quick messages, photos, videos.
It's located in Project Center.
Who manages the project calendar with the input of the service provider?
Order Management Specialist or Order Management Supervisor
What width modifications are available in the Thomasville classic collection?
1 1/2" width modifications.
What brands are under the BSH line-up? Where are they designed/engineered?
Bosch, Thermador, Gaggenau
Designed/Engineered in Germany
When creating a kitchen project, that has appliances, cabinetry, countertops and flooring what is the most important thing to do in CMT(Customer Management Tool)?
Link all quotes so that the individual quotes become part of the project.
What is Sign & Pay and how is it used?
It is an application that enables the ability to obtain signatures on documents from clients remotely.
Allows to obtain signature for credit card payments and well as signatures on 2020 design and closing paperwork.
What exclusive coupon does the HDDC offer to assist with sales?
Deferred 24 months interest.
What are the 3 drying methods offered in Bosch Dishwashers?
A. PureDry
B. AutoAir
C. CrystalDry
In the BSH line-up what is the brand that offers washers and dryers? Which brand does not offer ranges?
Bosh carries washers and dryers.
Gaggenau does not offer ranges.
What are the main purposes of the initial consultation?
Discuss who we are(HDDC), discuss our process, tour showroom, discuss budget and sell the Project Starter Fee ($99) if client is qualified as a good fit.
What is ACT technology and who offers it?
Airflow Control Technology-installer can limit maximum airflow in field (CFM- Cubic Feet per Minute).
It's offered by Zepher
What are the advantages of using Install2Go?
We can approve clients for credit lines over $8,000