RCA Responsibilities
This is the #1 goal for RCA onboarding.
What is “Define RCA responsibilities and align them with operational objectives for accountability and efficiency”?
This system is used for work order tracking and vendor communication.
What is Service Channel?
The RCA workday typically starts at this hour.
What is 7:00 AM?
The RCA role is divided by this type of boundary.
What is region?
When a technician cannot reach a store, the RCA logs this kind of issue.
What is a “No Entry” or “Missed ETA”?
RCA stands for this.
RCA stands for this.
RCAs must understand how these systems connect to support workflows.
What are Service Channel, D365, and RSO?
Name one activity RCAs do daily.
What is schedule techs, review aging work orders, respond to escalations, or coordinate with the market supervisor?
RCAs often coordinate across these two major time zones.
What are Eastern and Pacific Time Zones?
RCAs often use this scheduling system to support technician routing.
What is D365 / RSO?
This system provides parts visibility and tracks replenishment.
What is the Parts Portal or Inventory Management system?
RCAs often work with this leader to ensure technician alignment.
Who is the Market Supervisor and Regional Managers?
This Divison includes Hawaii and Guam.
What is the West Coast region?
These are RCA responsibilities linked to service oversight. Name one.
What is scheduling, dispatching, tracking technician productivity, or managing service exceptions?
RCA scheduling is impacted by this technician-facing tool.
What is RSO (Resource Scheduling Optimization)?
At least one RCA provides support during this timeframe on weekends.
What is Saturday/Sunday coverage (weekend RCA shift)?
Each region is overseen by this leadership role.
What is a Regional Manager?
When a technician cannot reach a store, the RCA logs this kind of issue.
What is a “No Entry” or “Missed ETA”?
RCA decisions directly impact this key company metric.
What is SLA (Service Level Agreement) performance?
RCAs may access this platform to help resolve tech issues and review aged WOs.
What is the Service Channel or Great Plains?
This regular report includes missed ETAs, escalations, and no activity alerts.
What is the Open Work Orders Report?
This individual supports the RCA team across regions and leads standardization efforts.
Who is the RCA Supervisor?