KPI's
What does KPI stand for?
Key Performance Indicator
Keep People informed
How many workshops per quarter are coaches required to attend?
1 per quater
*can miss 1
When is Amy's birthday?
June 10th
Describe the 4 phases of the rower set up
Start / drive / finish / return
What is the standard for portal usage?
80%
If MPC is low what are some solutions to improve this metric?
Solutions:
Review Listen360 for member feedback based on the "product,”, as well as individual coach performance
Adjust class times to ensure they’re appropriate for the trade area and member demographic
Strategically schedule specialty classes (Tornado’s, 90-minutes, etc.) and member workshops to drive utilization and build community Ensure you have the right coaches scheduled to teach at the times that can impact the studio and when most members attend
Pre-booking- is the studio setting the expectation of a reservation-based system, set the culture early and encourage the behavior for new and active members
Conduct performance reviews on coaches to ensure classes exceed expectations (informal and formal reviews)
Host continuing education workshops for coaches to develop product knowledge and skills – ensuring a consistent member experience
Hold coaches accountable to maintaining workout traffic in their classes - one of their "roles" is to generate frequency by delivering a consistently stellar fitness experience and promoting the fitness experience (both in and out of the studio)
Review studio workout traffic during weekly studio leadership meetings, review each coach’s class workout traffic in relation to the number of classes they coach and the expected minimum number of members per class o At Point of Sale (P.O.S), pre-booking should be required as part of onboarding for new members, focus on creating accountability by booking initial sessions based on membership type
Basic (4 sessions, one per week for 1st month)
Elite (8 sessions, 2 per week for 1st two weeks to create a routine / habit)
Premier (3-4 sessions for their first week minimum)
Packages (view as a premier member, 3-4 sessions for their first week minimum) o Is the pre-booking signup sheet deployed at the front desk? Are sales staff actively asking members to pre-book for upcoming classes as they wait in the lobby? o Are Coaches making announcements after every class as well as specifically requesting those members to pre-book for the next reoccurrence of their own class?
Consistently review the ‘Last Visit’ and DOMO 'At-/High-Risk' reports as they identify Dues Paying Members that have not used the studio in at least two weeks. Studio leadership must be managing care calls to get members active
Consistently review the ‘Outstanding Series’ report to track package holders that have not been active or have sessions left to use. Studio leadership must call to pre-book classes and get members active
What were the Head Coach Action items due today?
What class types count for Marathon Month?
Orange 60
Orange 90
Tread 50
OTF 7 Foundational Movements
Push
Squat
Lunge
Hinge
Rotate
Pull
Plank
When is labor day & what is the holiday hours?
Sept 2nd
7am- 12pm
Leads: outside of the efforts of our Marketing Department where can we get leads?
Referrals!
Reviews: If you have a coach that scores 90% or greater on 90 to Elite what should the review cadence be?
Transition directly to Elite Performance Review after scoring 90% or greater for two (2) consecutive reviews
Describe the current educator campaign.
Collect school supplies throughout August
Host private class by Sept 15th
Name all 3 planes of motion
Frontal- Divides body into posterior and anterior
Sagittal- splits the body into right and left
Transverse-rotational
HC email: when will the emails be transitioning to Outlook?
Over the next few weeks. Be alert to your rackspace. You'll receive a prompt and password to set up outlook. If folders do not transfer over look for a deleted folder. Additionally you can submit ticket for any additional issues.
What KPI's make up the acquisition funnel?
Leads
Book
Show
Close
When is the next regional workshop?
August 7th- North Plano
When is the Dri Tri?
Sept 21st & 22nd
Can you describe what Vo2 Max is?
VO2 max refers to the maximum amount of oxygen your body can absorb and use during exercise. Its a measure of aerobic fitness.
Roleplay: Present the bundle deal for your studio to an "intro"
Specific based on studio
First Month Membership + HR monitor
All months following just membership
What KPI's does the fitness team own?
MPC
120 retention
Close
HRM usage
What day do you & your counterpart meet to review KPI's and submit? When are they due?
Monday's 5pm
New Process coming Effective Aug 19th
What is August Promo?
Bundle
Evergreen
Quit Free
What is the Insertion of the tricep?
All 3 heads converge into a tendon and attach to the olecra-non process of the ulna.
What is Q3 I & D discussion?
Q3 I&D Training - Born This Way: Succeeding With ADHD