What is Do/Dont to question, Does Heald offer financial aid, such as pell grants?
DO not discuss the types of financial aid a prospect maybe able to receive. Do tell student they will meet with financial aid to get help they need.
100
What is required to be accepted to Heald college?
A student must have completed an interview, passed the assessment, completed all applicable enrollment paperwork, completed financial aid, complete a DOA 2nd and show proof of graduation.
100
Where was Heald originated?
Heald was originated in San Francisco on Post Street
What are the conversion expectations of Admissions Advisors?
100
What is the definition of a lead?
A lead is a lead is a lead. A lead is any inquiry received by phone, mail, internet, walk-in, referral, or by any other means. (Policy 104-Lead Def. Policy)
200
What is Do/Dont to question, Does Heald accept my junior college credits or may I transfer to Sac State after graduation from Heald?
Do Not guarantee the transfer of credits to another institution. Do explain that transfer of credit is dependent on receiving school.
200
What are the diploma's Heald offers?
The 3 Diplomas Heald offers are: Medical Office Administration, Business Accounting and Business Administration.
200
How many Heald campuses are there?
What does the number 12 symbolize?
200
80%
What is expected show rate of each advisor?
200
What is Heald's motto/slogan?
What is Get In, Get Out, Get Ahead!!!?
300
Do Not guarantee job placement. Do explain the features and benefits of career services.
What is do/dont in regards to question, What is your placement rates in the MA program?
300
What are the 3 Ps of enrollment definition? (Policy 103)
P-passes assessment
P--packaged in FA
P-completed all admissions paperwork
300
What is our accreditation?
Heald College is accredited through WASC, an institutional accrediting body recognized by the Council for Higher Education Accreditation and the US Department of Education
300
What is the 5 minute rule of leads?
1. Admin has 5 minutes to call advisor, print lead and enter into system.
2. Advisor has 5 minutes to pick up lead from front
3. Advisor has 5 minutes to call lead and log activity in system.
(Lead Policy 101)
300
1) Financial Aid for those who qualify
2) Lifetime Career Services 3) Hands On Training
4) Small Classes 5)WASC accredited 6) Strong Reputation
7)Free Tutoring
What are some Features & Benefits that Heald offers to students?
400
What is do/don't response to question, do most of your students get jobs after graduation?
Do NOT dicuss job placement or guarantee jobs. Do explain career services.
400
What is the show rate for appt sets for same day, next day, no day?
Same day: 75% show
2nd day: 50%
Third day: 25%
400
What is the year Heald started and what is the originator's name?
What is 1906 and Who is Edward Payson Heald?
400
What is the definition of a Start?
completed enrollment processss, including meeting all entrance requirements. A start is enrolled in a diploman or degree program, and has attended a class or classes during the add/drop program in which they were scheduled. (Plociy 105-Student Enrollment Process)
400
Always be asking! Ask your students. Ask your inquiries to bring in friends to interviews. Ask outside of work. Ask your enrolled students!
What is the best ways to obtain referrals?
500
What is do/don't rule to question, Can I get certified as an RMA or Pharm Tech under Heald's training programs?
DO Not make any promises about grades or scores about state licensing exams. Do explain if student can or needs to take testing to work in field.
500
What is the purpose of the phone call?
To Set an appt that shows.
500
Our education philosophy is simple: We succeed when our students succeed.
What is our Heald's College Educational Philosophy?
500
What is the definition of an application?
What is the first 2 pages of the EA signed by both the student and the admissions advisor?
500
B.S. in Business Administration from Madison University, Gulport, MS