AAHB
Name at LEAST two eligibility requirements...
AB Resident, Income eligible, High on-going prescription needs, Pregnant, AISH leaver, or IS Leaver, Cdn resident/citizen (or refugee w/o health benefits), Have PHN
How often can children have an eye exam and glasses?
Every Year
What are the three ways to submit documents to the Health Benefits Unit
Email, Fax and Mail
Where can you FIND the Health Benefits cheat sheet?
Onenote
Where can you see the current processing times?
KnowledgeBase
True or False; CPAP machines are a benefit under AHB
False
Can a child whose parents are temporary foreign workers, receive ACHB?
Yes, the child needs to have been born in Canada
Calls to change address and phone number are which Tier?
Tier 1 - ASCC
Which changes to client information, do NOT require the Change of Information form?
Address and phone number
How can a caller add their missing PHN to their file?
Tier 2- AHB Assessor
How often can an adult have an eye exam and glasses covered?
Every two years
True or False: Parents also have basic prescription coverage, on ACHB?
False: only children have coverage on the ACHB file.
An application was approved yesterday, but caller says their PHN & group # doesn't work, need to escalate to Tier 2: True or False?
False, there is a time lag
We can request to have their rejection letters reprinted; true or false?
False (we can only request a reprint for confirmation letters. AHB staff cannot reprint rejection letters, either)
AAHB 78 is the client code for which type?
Pregnant HH (and eligible dependents)
What is the first step to request a dental exception?
Dental provider contacts ABC
True or False: Once 18, all children must apply for AAHB?
False: (if they are still in school, the 18/19 year old declaration can be submitted, to maintain coverage)
Prescription information must include what, to be used as a deduction from their income?
Cost of the prescriptions for a year (printout/proof or estimate from pharmacy, if new prescription)
What documents are needed for a reassessment?
Request for Reassessment form, Written account of income for current year, with proof of that income (pay stubs, EI claim, pension, student funding etc.) and potentially prescription printout (not required for ACHB)
Which program's group number is: 20400?
ACHB
How does a client add a child to their AAHB file? (two ways)
Change of Information form, or new app
The ACHB card, will have the parent's information only, true or false?
False (the child's information/PHN will appear on the card)
Name ALL of the places you should look, to find client information, before you say there is no Health Benefits file.
In AHB; Current, Transition Bin, Bin 1, Forms, Dependents, CCD, TOI, Compass
Which 4 categories of things are NOT covered/not a benefit under AHB/CHB?
Therapies (physical, massage, acupuncture, counseling), Equipment, Meds not in the IDBL, beyond basic dental (exceptions may be requested)
How is income calculated for AAHB/ACHB?
Line 23600 basic income, plus Line 156 Child Support minus Line 128 Taxable Income (and annual prescription costs may be deducted.)