communication & besides manner
What is the key part of activity listening when speaking to your patients
Make eye contact and don't interrupt them while they are speaking
most important thing to do to prevent spreading infections in a health care setting
washing your hands for 20 seconds or sing the whole alphabet
What is the appropriate way to address a patient when you meet them for the first time
using their name in a mannered way
What does HIPPA stand for
Health insurance probability accountability act
What tone should you use while talking to your patient?
Use a calm, clear, and respectful voice
Where do you store used needles
puncture proof sharp container
If you are running late for a shift, what should you do?
Notify your boss about it
What is the purpose of HIPPA
to protect patients health information privacy
How should you respond to a patient if they refuse the treatment
respect their decision
What type of jewelry shouldn't be worn when doing a procedure on a patient
watches, bracelets, hoop earrings, rings
What is the best way to maintain your professionalism when you and your co worker are in a disagreement
What happens what a healthcare worker violates HIPPA
they can get fines, and job termination
If your patient doesn't understand English how should you communicate to them
Get a professional interpreter or have a doctor that understands them to translate
What are hazards
an activity that can lead to harm
When is it appropriate to use your phone during work hours
During breaks and never In front of of patients
what right does HIPPA give to patients
the right to obtain and copy there medical records
How do you show empathy when a patient is under stress
acknowledge their feelings
when should healthcare workers perform hand hygiene
before and after contact with a patient
If you ever come across your co-worker behaving in unprofessional behavior, what is the right thing to do?
report it to the supervisor or whoever is over your department
what must the health care worker do before disclosing a patients health information
obtain the patients written consent