Definitions
Calling a doctor because there is something clinically concerning about the case.
What is Conference with MD?
Documents that can be emailed to the patient as information about their affected body part or diagnosis, upcoming surgery or even post op care.
What are education articles?
Client's that only allow virtual PT in certain states.
Who are Gentiva and Centerwell?
What are the two ways one can get a surgical consult?
What is virtual or in person / local?
The most utilized health coach toolbox option.
An appointment with a specialist for the body part. Many of these are pain management.
What is MD Expert Opinion?
Patients who have chronic pain and are in need of an at home exercise program.
What is digital engagement?
States that do not need a prescription for PT are considered this.
What is direct access?
The two vendors we have for virtual surgical consult?
Who are Cleveland Clinic and Second MD?
How do you figure out when to follow up after a toolbox option is selected?
What is the follow up cadence and your clinical judgement?
A second opinion for if the member should look beyond conservative care. This member has been recommended for surgery by another doctor.
What is Surgical Consultation (Local)?
You cannot send injury specific information without this.
What is the Diagnosis?
The three vendors we have for VPT.
Who are Hinge, Sword and Upstream?
A patient must already have this done to qualify for a virtual surgical consultation?
what is a first opinion and scans?
What are all the toolbox options?
What is Conference With MD Office, Md Expert Opinion, Surgical Consultation (Local), Surgical Consultation (Virtual), Virtual Physical Therapy, Local In Clinic Physical Therapy, Education Articles, Digital Engagement
A second opinion for if the member should look beyond conservative care. This member has been recommended for surgery by another doctor and meets the specific criteria for online consultation.
Our Digital Engagement Platform.
What is Orbit?
The client that allows for VPT in any state.
What is MetLife?
How do scans and pertinent information get to the surgeon when a Virtual surgical consult is done?
The vendor reaches out to collect everything for the surgeon.
How do you get to the toolbox in salesforce?
What is the complete button?
Patients who meet criteria to be seen virtually and have the technological means to have a virtual meeting. Patients who need controlled and therapeutic exercise.
What is virtual PT?
General
Diagnosis
Pre/Post Op
Topics for Education Articles
Patient instability in knee after pivot injury, report a “pop” with acute swelling
Patient indicates a sense of catching or locking in the knee, particularly on weight bearing
Spine – patient unable to stand less than 5 minutes
Reasons you do not send someone to VPT?
Knee replacement (younger than 58)
Patient Joint replacement (all ages)
Lumbar fusion (all ages) Rotator cuff repair (Age 55+)
Knee meniscectomy (Age 55+)
What is the criteria if one meets they should definitely go to a virtual surgical consult?
Answers will Vary