Communication
What is assertive communication?
It is a positive communication technique where you are in control of your feelings and emotions and you understands that everyone has a right to their own opinion
What does it mean to be culturally competent?
It means you understand and acknowledge the client's cultural practices
When a person is open and very honest and trustworthy they are being?
genuine
As a nurse, we provide the client with information so they can make an informed decision. What type of information is provided?
Relevant information
What does qid mean?
4 times a day
Communication is reciprocal. What does that mean?
There is a sender and a receiver
Culturally specific practices
Shared behavior for an ethnic or cultural group
The word genuine is synonymous with what profession?
A Nurse
If the nurse makes a comment regarding the way a client appears, what type of therapeutic techniques are they using?
sharing observation
What does ac mean?
before meals
What two things are expressed during interpersonal communication?
Thoughts and feeling
What does it mean to ethnocentric?
You evaluate people's beliefs and values in relation to your own standards
What is it called when there are emotions or actions that are in opposition to thoughts or verbalizations?
Incongruent
If the nurse is sitting next to the patient what type of therapeutic technique is being used?
Active listening
What does the ABC mean?
Arway, Breathing, Circulation
When a person is communicating by phone or text what interpersonal technique is excluded from the conversation?
Feeling
What is one of the barriers to competent/ cultural care?
Not acknowledging your own concerns and biases with cultural competent care
What type of behavior is displayed when there is gaslighting or blaming others for a problem?
Defensive
The ability to share feelings and understanding of the client is what type of therapeutic communication?
Sharing empathy
What does HS mean?
hour of sleep or bedtime
What are the three characters of assertive communication?
Timing, Content, Reciprocal
What practices have been put in place so you can communicate with a client who speaks another language?
Language line phones and employees who have passed a language proficiency exam
What does it mean to be specific?
Information that is clearly defined, direct, and precise
Allowing a client to express themselves without restriction or censoring is an example of what type of therapeutic communication?
Freely sharing
What does BID mean?
Twice a day
When you don't stand up for yourself what type of communication technique is being used?
Nonasserative communication
What are the two client identifier?
Name and DOB
When engaging in specific communication you are demonstrating what?
Reflecting others thought and feeling
Asking question
Giving feedback
Evaluating
When the client and nurse are quiet, what communication technique is being used?
Silence
What does AMA mean?
Leaving against medical advice
What makes the nurse-client relationship meaningful?
It is when both parties can accept each one's levels without judgement
Why is it important to know the age of the client?
To provide age appropriate care
What are the three concrete benefit of communication?
information is understood by all parties
information is clear
information is accurate
Providing education to the client is an example of what type of therapeutic communication?
Information sharing
What does AAX3 mean?
Alert and oriented to person place and time
What is the goal of a nurse-client relationship?
Is to be able to identify the client needs and assist them with their appropriate level of learning and understanding
What type of care is being provided when care is provided even though the nurse does not agree with the client's beliefs?
Competent client care (the nurse is recognizing and setting aside their own biases)
What feelings or actions does high anxiety produce?
Nervousness
Impending panic or doom
Increased HR and RR
Sweating
Trembling
The nurse asks the client to describe their level of pain. What type of therapeutic communication technique is being used?
Focused
What does AMS mean?
altered mental status
What does responsible communication mean?
That means you say what you are going to do and you do just that
What does respect mean?
Having regard and consideration for a person's actions and/or beliefs
Concern for your own safety mean?
To be confident, knowledgeable, cautious, and aware of environment
The nurse restates what the client has said to them. What type of communication technology is being used?
Paraphrasing
What does Ca mean?
Cancer