All about CHA's Program
This person is the Health Care Equity leader at CHA.
Who is Maren Batalden?
CHA stores race and ethnicity information in this database.
What is EPIC?
This practice of being able to offer and receive information from our patients and our family is something that CHA does effectively every day.
What is Communication?
CHA prohibits THIS against its staff and leaders.
What is Discrimination?
This person is the DEI Officer at CHA?
Who is Michael James?
This where information about patient's disabilities are collected and input into EPIC.
What is Registration?
CHA provides education materials at a writing level understandable to all and in a multitude of languages to these people.
Who are patients and families?
Disrupting Bias for Everyone Education and Disability-Competent Care trainings are examples of this.
What is Health Care Equity Education?
This is one of the 5 Pillars of CHA's Strategic Plan.
What is Health Equity?
CHA's collects self-reported patient data for this reason.
What is to identify opportunities to improve health care equity?
This is how CHA helps staff access language services for patients.
What is by training CHA staff about accessing and communicating though an interpreter?
CHA's Non-Discrimination and Anti-harassment policy addresses this kind of events/perceptions experienced by its staff and leaders.
What are events/perceptions of Discrimination and Bias?
What are the CHA patients, workforce, and community?
This is the section of EPIC which shows a patient's preferred language for every patient.
What is the patient's storyboard?
This is the policy that supports CHA's process for assessing the qualifications of its language interpreters.
What is CHA's policy for Providing Interpreters for Patients with Limited English Proficiency or who are Deaf
This is how CHA supports the recruitment and retention of staff and leaders that reflect diversity.
What is by following its Hiring Policy and Procedures?
These people are all a part of CHA's Health Equity Steering Committee.
Who are Taruna Banerjee, Michael James, and Doug Kress?
Data about these needs are screened at the ED or on admission to the inpatient unit by nursing.
What are Social Needs or social determinants of health?
Interpretive/translation services, large font documentation, mobility aids, hearing amplifiers, and a process to address written communication for patients and families with all levels of vision are examples of this.
What are ways in which CHA aims to support patients and families with communication related differences?
This policy is used to support patients who have an equity of care concern (say they have experienced discrimination or bias in their care).
What is the Patient Complaints and Grievances policy?