Projects
Project Roles
Strengths & Skills
Exchange Fun Facts
Exchange Numbers
100
This project is located in the Washington, D.C. area and focuses on health care exchange.
What is Federal Health Care Exchange?
100
This role is responsible for planning, milestone tracking, timeline management, and overall organization to the project.
What is a Project Manager?
100
A member of the Massachusetts exchange has improved this skill on multiple platforms by connecting with numerous members from the state and other entities involved in the project.
What is Communication (phone, in-person, email, IM, etc.)?
100
This is a unique role on the Health Exchange project that is within the Open Enrollment Coordination Center.
What is an Open Enrollment Coordinator?
100
Optum currently has over ___ employees/contractors on the ground in Boston, Massachusetts working with MassHealth and the Health Connector on the implementation of the health exchange solution. 
What is 80?
200
This project is located in Boston, MA and focuses on the state’s health care exchange.
What is Massachusetts Health Care Exchange?
200
This role on the Massachusetts Health Care Exchange involves writing requirements, understanding and coordinating processes between Optum and the state of Massachusetts.
What is a Business Analyst?
200
This skill is useful to a LAP participant on the Health Exchange project, which is especially useful when participating in meetings.
What is Active Listening?
200
This term refers to any change to a member’s application for coverage on the exchange (address, income, name, etc.) It impacts their eligibility and likely their plan coverage, and is a vital piece of the process that is not auomated to function correctly.
What is Change of Circumstance?
200
What’s the longest an Optum consultant has been stuck in an airport while traveling to or from their project site?
What is 22 hours?
300
This project takes place in multiple locations, including Bethesda, MD, Columbia, MD, and Washington, D.C.
What is Federally Facilitated Marketplace or Healthcare.gov?
300
This role involves scheduling meetings, taking meeting minutes, building slide decks and coordinating overall processes between the Center for Medicare/Medicaid Services and Optum.
What is a Project Coordinator?
300
This skill is very important for one of our LAP members who is a point of contact for almost 200 people and goes above and beyond without being asked.
What is Taking Initiative?
300
This is a unique factor about the representatives that the Massachusetts State Exchange Project works with.
What is Political Dynamic?
300
On the Massachusetts Exchange, Optum implemented operational processes to decrease the average application processing time from an average of 120 minutes to ____ minutes.  
What is 33 minutes?
400
This project is located in Burlington, VT and focuses on the state’s health care exchange
What is the Vermont Health Care Exchange? (Vermont Health Connect)
400
Payer Consultants are currently on the ground in Boston filling these four roles.
What is Business Analysts, Project Managers, Project Coordinators, Senior Leaders?
400
The client sponsor for the Massachusetts Health Care Exchange says this is the most important skill for a consultant to have, because information, functionality, people, resources, short-term goals, and expectations change by the hour.
What is Flexibility?
400
A member of the Vermont Exchange said this is one of the greatest opportunities that comes from working on a project outside of Payer Consulting and outside of Minnesota.
What is Making New Friends?
400
A Marriott platinum member staying three nights/week (Monday – Thursday) in downtown Boston accumulates an average of  ________ points each week equating to ____ free night at a category 2 or 3 hotel. 
What is 12,000 and One?
500
These two business segments make up the State of Vermont Exchange.
What are Operations and IT?
500
This all-hands role involves being in charge of onboarding and provisioning new IT employees joining the project, managing two different onsite facilities, arranging events, assisting with real estate, and leading resource tracking and audit and compliance for the IT side of the project.
What is a Project Coordinator?
500
These strengths are most essential working as a Business Analyst, specifically within Operations.
What are Adaptability, Curiosity, Initiative, Patience, and Working with Ambiguity?
500
In Vermont, these 4 animals represent the work groups created to help organize the different contractors on the project and the stage in the process.
What are Lions, Tigers, Bears, & Sharks?
500
The number of LAP members currently working on the Vermont Health Care Exchange.
What is 5?
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